Dispatcher/Customer Service Representative Position Available In St. Johns, Florida

Dispatcher/Customer Service Representative U.S. Xpress Enterprises, Inc.

• 2.9 Jacksonville, FL Job Details $47,300
• $56,000 a year 1 day ago Benefits Profit sharing Stock options Paid parental leave Health savings account AD&D insurance Employee stock purchase plan Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Pet insurance Qualifications Microsoft Office Bachelor’s degree 2 years Communication skills Entry level Full Job Description Driver Leader•Jacksonville Monday•Friday 7:00 AM•5:00 PM or 8:00 AM•6:00

PM Compensation Range:

$47300

• $56000

Who We Are:

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise-both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the

POWER OF U.S.

Why U.S. Xpress? Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below! Medical, Dental, and Vision Basic/Supplemental Life Accidental Death/Dismemberment Health Savings Accounts Flexible Savings Accounts Company Paid Holidays Paid Time Off 401k with

Employer Matching Contribution Employee Stock Purchase Plan Paid Parental Leave Short Term Incentive Program Employee Assistance Program Pet Insurance Who We Are :

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise-both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the

POWER OF U.S

What You’ll Do :

We are looking for a Driver Leader to come in and execute on our initiatives daily with an obsession around driver satisfaction and customer focus. A successful Driver Leader will be flexible and ready to adapt to the ever-changing needs of the industry and challenge of the day. Supervise driver performance according to Variant policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines. Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.) Responsible for the satisfaction of a driver while they are over the road. Makes recommendations for performance documentation to include, promotions and/or terminations. Responsible for addressing issues and disputes for drivers. Promote safe operations. Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s. Ensures drivers and equipment (i.e. fleet maintenance programs, etc.) are performing as necessary to provide on-time service. Manage company performance objectives with drivers and monitor that performance. Ensure on time service is met; address possible service issues in a timely manner while coordinating with USX Customer Service when applicable. Communicate service deviations to Customer Service in a timely manner. Collaborate cross-functionally to continue to drive the culture and live out our mission and core values. Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc. Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce. Attend all in-person meetings and trainings on recent developments, goals, and objectives and participate in such discussions by offering input and advice. Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations Monitor and Manage KPI’s around

P&L, Safety, Fuel Management and Utility Supervisory Responsibility :

30-50

Drivers What We’re Looking For:

Education 4-year degree or equivalent required Experience 2 + years of experience in driver or customer facing role Skills/Certifications Proficient with Microsoft Office suite Good written and oral communication skills Good interpersonal skills Good judgment and problem-solving skills Work Environment / Physical Requirements

• Normal office settings Work Environment / Physical Requirements
• Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce. This role will remain open until it has been filled.

NA Pay:

$47,300.00

• $56,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Professional development assistance Tuition reimbursement Vision insurance

Schedule:

10 hour shift Monday to Friday Application Question(s): What is your desired salary pay? (Failure to respond could cause a delay in a response from the team? Have you ever been employed by U.S. Xpress, Total Transportation, U.S. Xpress subsidiary, Knight Transportation or Swift Transportation? Will you now or at any time in the future require U.S. Xpress to sponsor you for employment authorization (e.g. H-1B, permanent residence)?

Work Location:

In person