Customer Service Representative Position Available In Sumter, Florida

Customer Service Representative 3.7 3.7 out of 5 stars Sumterville, FL 33585 Job Summary Spherion Staffing and Recruiting has an opening for a Customer Service Representative to join our clients manufacturing plant located in Sumterville. This is a temp-to-hire position. The schedule is Monday to Friday from 8:00 am to 5:00 pm, and the pay rate is $18 per hour. The ideal candidate will possess strong communication skills and a passion for providing exceptional client services. This role involves engaging with customers, analyzing their needs, and ensuring their satisfaction through effective solutions. The Customer Service Representative will play a crucial role in maintaining positive relationships with clients while contributing to the overall success of our organization. Responsibilities Responsible for answering phone calls and responding to requests from external and internal customers. Will provide all necessary guidance to newer Team Members. Promptly print purchase orders and respond to emails ensuring all purchase orders are accounted for and emails are responded to in a timely manner. Enter orders accurately within four hours after arrival of each order, whether received via online, email, fax or phone.- Provide order confirmation within four hours to each roofer or distributor as required. Constantly monitor/update customer???s orders to ensure that all information on their order is complete and accurate as to product load (field and trim) and the date(s) requested. Prioritize and process shortage orders and revisions to orders Maintain past due open orders Responsible for all aspects of the shipping process. Responsible for requesting production for orders that are within 2-3 week working range. Responsible for participation in quarterly physical inventory process. Requirements Must be PC and software literate to include Word, Excel, Outlook and Salesforce. Must have the ability to learn and understand ERP system. 1 to 3 years of exemplary service as a Customer Satisfaction Specialist or an inter-company transfer with related experience and/or training. Must possess the communication skills, both verbal and written needed to relay information to customers and other employees in a professional, positive and constructive manner. Must work harmoniously with all personnel, including all other departments, and follow all company rules, regulations and procedures associated with professional sales/marketing methods and requirements. Join us in delivering exceptional service that makes a difference!

Job Type:

Full-time Pay:

$18.00 per hour Expected hours: 40 per week

Shift:

Day shift

Work Location:

In person