Bilingual Customer Service Representative Position Available In [Unknown county], Florida
Tallo's Job Summary: Bilingual Customer Service Representative (48115) needed for a remote role in St. Petersburg, FL. ADP is hiring for this position, offering 100% remote work, equipment, growth opportunities, and great benefits. Responsibilities include handling customer inquiries in multiple languages via phone, chat, and email, documenting inquiries, and following escalation procedures. Requirements include high school diploma or equivalent, ability to communicate fluently in English and Quebecois, and passing assessments and screenings.
Job Description
Bilingual Customer Service Representative (48115)
Requisition ID 48115
- Posted 04/11/2025
- St. Petersburg, FL (W00063)
- US•Any Location• Operations• Regular Are you looking for a remote role that can utilize your customer service skills to your maximum potential?
Do people often come to you when they need assistance or guidance online? Are you comfortable multitasking in fast-paced environments? If you answered yes to any of these questions, you may be ready to become a #Hartemate! ADP Inbound service representatives provide remote support to individuals who may need assistance with their payroll services. You will enjoy this role if you are able to think quickly and multitask while paying special attention to customer detail. What’s in it for You? 100% Remote Work Equipment will be provided: Laptop, second monitor, headset, mouse, keyboard Growth opportunities Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement just to name a few Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up What You Will Do Handle ADP customer service and technical support product related inquiries via phone, chat, and email in multiple languages Ask probing questions and use critical thinking to determine next steps with empathy and patience Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue) Follow proper and professional escalation procedures What You Bring Ability to type quickly and accurately Ability to handle high chat and call volumes Strong customer service and de-escalation skills Strong attention to detail Analytical thinking and problem-solving Ability to navigate multiple windows and applications to provide accurate information to end user Ability to work flexible shifts based on business needs Prior CRM experience What You Will Need Must reside in one of the following states:
AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VA
Must pass all assessments, background, and drug screening High school diploma or equivalent Ability to communicate through verbal and written English and Quebecois fluently Measurements of Your Success Agents are held to but not limited to metrics such as Call Answer Time Attendance (QA) Quality Scores Who We Are Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world’s leading brands. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
