Inbound Contacts Representative Position Available In [Unknown county], Florida

Inbound s Representative
Available in 9 locations
Available in 9 locations

Remote Job:

Remote Job:

Yes
widget:
Full time

Category:

Administrative and Support Services
undefined:
CenterWell Pharmacy

Job ID:

R-372905

Description
Be a part of our caringmunity and help us put health first
The Inbound s Representative 1 represents thepany by addressing iing telephone, digital, or written inquiries. The Inbound s Representative 1 performs basic administrative/clerical/operational/customer supportputational tasks. Typically works on routine and patterned assignments.
Job Description

Location:

Work at home in

FL, IN, OH, TN, TX, AZ, MO, NM, NC

Schedule:

Not determined yet, must be flexible to work any shift Monday through Saturday between 8AM and 11PM EST. You will work (5) 8 hour shifts.
The Inbound s Representative 1 addresses customer needs which may includeplex benefit questions, resolving issues, and educating members. Records details of inquiries,ments orplaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
In our CenterWell Specialty Pharmacy (CWSPC) department, we operate as an inbound call center dedicated to managing specialty medication needs for our members. Our primary responsibilities include scheduling the delivery of specialty medications directly to members’ homes or their designated medical office (MDO). In addition, we address various benefits-related inquiries from our members, ensuring they haveprehensive information and support. Collaborating with multiple departments, we aim to provide seamless and efficient assistance to our members. The role also requires adept skills in de-escalating calls, ensuring that every member interaction is handled with the utmost care and professionalism.
Use your skills to make an impact
Required Qualifications
2 years of customer service experience
Must live in one of the following states:

FL, IN, OH, TN, TX, MO, AZ, NM, NC

Strong customer service orientation
Strong attention to detail
Strong typing andputer navigation skills
Ability to manage multiple orpeting priorities, including use of multipleputer applications simultaneously
Effective verbal and listeningmunication skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
Associate’s or Bachelor’s Degree
Previous Specialty Pharmacy experience
Previous inbound call center or related customer service experience
Healthcare experience
Fluency in Spanish
Additional Information
We have a strict attendance policy especially during the first (180) days. New hires cannot have any more than (4) instances including being tardy (logging in late at the beginning of your shift anding back from lunch or break late), early leave, or call offs.

Travel:

While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
Thepensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$38,000 – $45,800 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offerspetitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off,pany and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us

About CenterWell Pharmacy:

CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and ismitted to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic andplex illnesses, as well as offer personalized clinical and educational services to improve health oues and drive superior medication adnce.
About CenterWell, a

Humanapany:

CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (

NYSE:

HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who aremitted to putting health first – for our teammates, patients,munities andpany. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms ofpensation and selection for training, including apprenticeship, at all levels of employment.
Request an Amodation
If you are an individual with a disability and require a reasonable amodation toplete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for ing, you may contact ADAhumana for assistance.
Employment Fraud Notice
Humana will never ask a candidate for money for work equipment and network access or request access to personal accounts during the application process. Learn more about identifying and preventing employment fraud or report a suspected employment fraud case.
California Resident Applicants
If you are a California resident ing for a position and would like to review our California Applicant Privacy Policy, click : CA Resident Applicant Privacy Policy
Hide map
map is loading
At Humana, caring is everything
And when you work , you feel it. It’s how you grow. It’s how you’re weed into the associatemunity. It’s what guides us in putting health first. And it forms the connection each of us have for the people we serve.
Learn more about our culture of caring Get notified for similar jobs
Sign up to receive job alerts
Email address
required
Review and agree to the terms of processing personal information
Submit
Manage Alerts
Get tailored job rmendations based on your interests
Get started