Inbound Customer Service Call Center Agent Position Available In [Unknown county], Florida

Inbound Customer Service Call Center Agent Customer Service Network Group – 3.0 Florida Job Details Full-time $14 an hour 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Work from home Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Flexible schedule Referral program Qualifications Bilingual Spanish Sales Customer service Call center English High school diploma or GED 2 years Call center management Entry level Full Job Description We are hiring exceptional and experienced remote Customer Service Agents, bi-lingual a plus for our fast-paced inbound travel reservation sales call center. If you like Inbound Calls and helping customers, we need to speak.

FLORIDA RESIDENCE ONLY PLEASE.

No weekends, No holidays, and a great work/life balance schedule.

Who we are:

Customer Service Network Group is a high-growth company which assists our customers with reservations to a variety of vacation opportunities. We’re innovative, efficient and eager to take on new challenges. As a results-focused company, we always listen to the Voice of the Customer. We stay flexible and responsive to changing market demands and customer needs. To ensure our service exceeds expectations, we adapt and customize our service offerings, guaranteeing results. Customer Service Network Group makes it easier for customers to register, redeem, and confirm travel plans. Customer Service Network Group makes it easy for our business clients to focus on their business at hand and know that their customers are being provided with an outstanding experience. Our call center is staffed with US based (Home-Based) employees. We are able to correspond with customers during their own time zone in English and Spanish. What you’ll do: Put your passion for travel into action as an inbound Customer Service/Sales Agent. After your paid training period, you will take inbound calls from travel incentive certificate customers who are excited and ready to plan their dream vacations. Their dream vacation experience starts with you. Vacations offered include Hotel Nights to destinations throughout the U.S., Mexico, and the Caribbean. Resort Condominium accommodations at resort destinations within the U.S., Canada, Mexico, and the Caribbean. Cruise vacations from various U.S. ports of departures. Airfare combinations are also provided on some incentive products. You will become a subject matter expert on our incentive products, travel resources and booking facilities. Using the customers’ interests, which you will learn through your conversation, you will make recommendations on things to see and experience during their vacation.

Responsibilities:

Be able to follow the Customer Service script on every call. Use your sales skills and follow company approved script and your product knowledge given to you during training. Assist our guests within a timely manner on their vacation needs via inbound calls. Transfer guests to appropriate reservation queues. Perform other call center duties as needed. Meet standard performance metrics.

What we offer:

Starting hourly rate of $14.00/ hour + Uncapped commission potential. All positions are work at home. Full Time only positions available. Comprehensive medical, dental, and vision benefits for Full Time employees. Start with up to 10 days PTO (based on a full calendar year) and 6 holidays. Earn up to another 5 days PTO based on years of employment. Eligible for 401k after your first year of employment. Advancement opportunities within a variety of career paths call center lead agent, call center management, and sales.

Qualifications and Requirements:

High School Diploma or GED required. Minimum 2-Year Inbound Call Center experience required. Ability to be self-sufficient. Bilingual English/Spanish a plus Ability to establish immediate rapport with customer and ask Discovery questions to better understand their travel needs. Must be able to navigate various computer programs simultaneously while speaking with customer. Previous Virtual Work Environment Experience. Must have a quiet environment to work from with sufficient internet access and speed with reliable connectivity.

Location:

Remote only positions

Job Type:

Full-time Pay Guaranteed $14.00 + Uncapped Commissions.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• During our busy season we do offer Overtime
• No weekends and several holidays off.

Application Questions:

• Are you able to multi-task while talking to customers.
• Do you have a minimum of 2-years call center experience

Experience :

• 2 years of call center experience (Required)
• Inbound call center experience (Required)
• Must be able to multi-task.
• Previous experience working remotely.
• Ability to overcome objections.
• Travel Industry experience.

Language:

• English (Required)
• Spanish (a plus)

Work Location:

Remote Job Type:

Full-time Pay:

$14.00 per hour Expected hours: No less than 35 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Work from home

Shift:

8 hour shift Day shift No nights

Work Location:

Remote