Licensed Bilingual Spanish/English P&C Call Center Agent Florida-REMOTE Position Available In [Unknown county], Florida

Job Type:

Full Time Hours:

Days 11-7

CST Salary:

$21.00 About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position:

Reporting to the VP of Technical Services, the Director of Software and Data will lead various agile, dynamic, and fast-paced development, programming, scripting and reporting teams. In this role, you will be responsible for managing multiple teams (and/or team managers) with varying skill sets, driving the support and deployment of customer and internally facing solutions, and ensuring alignment with our business objectives. The ideal candidate will have a strong background in software development, programming, data, reporting, BPO/Call Center Scripting, excellent leadership skills, and a proven track record of delivering successful projects in a fast-paced environment. Experience in the call center or BPO industry is highly desirable, and a strong sense of urgency is a must.

Responsibilities:

•

Customer Engagement:

Handle inbound calls, address customer inquiries, concerns, and provide comprehensive information about personal lines insurance policies in both English and Spanish. •

Policy Management:

Accurately process new applications, policy renewals, endorsements, and cancellations. •

Quoting & Binding:

Generate accurate quotes for new and existing policies and efficiently bind coverage for customers. •

Issue Resolution:

Deliver outstanding customer service by actively listening to concerns, resolving complaints, and finding effective solutions. •

Data Integrity:

Maintain meticulous records of all customer interactions and policy information within our systems. •

Continuous Learning:

Stay up-to-date with company policies, procedures, and relevant insurance regulations to ensure compliance and provide accurate information. ________________________________________

Required Skills & Qualifications:

• Florida 20-44 Property and Casualty Personal Lines Agent License is

REQUIRED.

•

Bilingual Proficiency:

Must be fluent in both English and Spanish, demonstrating strong verbal and written communication skills in both languages. •

Exceptional Communication:

Possesses strong verbal and written communication skills to effectively interact with customers over the phone and through various written correspondence. •

Insurance Acumen:

Demonstrate a solid understanding of personal lines insurance products and policies. •

Customer-Centric Approach:

Exhibit patience, empathy, and a genuine dedication to resolving customer issues and exceeding expectations. • Attention to

Detail:

Be highly detail-oriented and organized, ensuring accuracy in processing information and maintaining comprehensive records. •

Technical Proficiency:

Be proficient in using computer systems, including agency management software and other relevant tools for policy processing and communication.

WAH Requirements:

PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) Hard-wired high-speed internet connection (Ethernet cable) USB-connected Headset Webcam A quiet, dedicated place to work free from distractions, including pets and children.