Technical Service Expert – Jacobsen Position Available In [Unknown county], Florida
Tallo's Job Summary: Textron Specialized Vehicles is hiring for the role of Technical Service Expert - Jacobsen. This position entails providing professional technical support via phone and email, troubleshooting customer needs, addressing product issues, and conducting training seminars. The job requires a Bachelor's degree, 3+ years of experience, and proficiency in Microsoft Office, SAP, Salesforce, and vehicle diagnostic software. Travel may be required up to 70% of the time.
Job Description
Technical Service Expert – Jacobsen
(
Job Number:
332129)
Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.
Responsibilities:
- Provide professional phone and email technical support to TSV customers.
- Answer elevated calls from dealers/customers regarding technical issues on the vehicles and troubleshoot customer needs over the phone.
- Address customer product issues, some that are potentially negative, in a professional and positive manner with the result being customer satisfaction.
- Facilitate a plan of action to resolve customer issues.
- Travel to customer locations to gather data, perform basic technical training, and troubleshoot.
- Create detailed test and trip reports and recommend improvement solutions.
- Conduct in-depth technical service training seminars for dealers, distributors, and internal employees in order to showcase vehicle specifications and troubleshoot issues.
- Contributes to a culture of respect, dignity, and inclusion, where everyone, feels heard and understood, empowered and valued.
Qualifications:
Education:
Bachelor’s degree required
Years of Experience:
3 or more years of experience required
Software Knowledge:
Microsoft Office, SAP, Salesforce and vehicle diagnostic software
Travel Requirements:
70%
- Strong mechanical and electrical aptitude preferred
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
Recruiting Company Textron Specialized Vehicles
Primary Location US-Florida
Job Field Product Support
Schedule Full-time
Job Level Individual Contributor
Job Type Standard
Shift First Shift
Relocation Unavailable
Worksite Onsite
Job Posting 04/25/2025, 11:07:57 AM
