USSA Remote Customer Service Agent Position Available In [Unknown county], Florida

USSA Remote Customer Service Agent 3.7 3.7 out of 5 stars Florida •

Remote Role Overview:

This full-time, remote position focuses on client retention, satisfaction, and long-term success by applying proven retention strategies to keep clients engaged throughout their training journey.

What We’re Looking For:

Proven track record in customer retention or refund prevention Strong negotiation and problem-solving abilities Excellence in identifying and addressing client concerns before they lead to cancellations We want to ensure that all applicants have a fair and equal chance, so we’re using a TestGorilla assessment (https://www.testgorilla.com). This minimizes unconscious bias in our hiring process. Successful candidates will be invited to a job interview. Please note that your application will not be considered if you do not complete the assessment.

Responsibilities:

Develop and implement retention strategies to reduce cancellation rates Handle cancelation requests and create customized solutions to retain clients Conduct save calls and retention outreach Monitor client engagement and identify at-risk accounts Strong communication skills and a solution-focused attitude Ability to manage tasks like scheduling and case management Match clients with trainers based on needs and availability Manage schedules for virtual and in-person sessions Provide customer support through calls, emails, and live chats Assist trainers with administrative tasks and problem-solving

Details:

Full-time, remote (Monday-Saturday coverage with flexible hours) $12-15/hour with full-time benefits plus retention bonuses Positive, supportive work environment