WFH Third Party Medical Collector Position Available In [Unknown county], Florida
Tallo's Job Summary: The WFH Third Party Medical Collector position involves negotiating pay arrangements on aged accounts, following collection guidelines and laws. The role requires professionalism in persuading patients to pay past due debts, updating customer records, and maintaining confidentiality. Qualifications include a high school diploma, 1 year of relevant experience, and proficiency in Microsoft Word and Excel. Hollis Cobb, an Equal Opportunity Employer, offers benefits such as medical, dental, vision, and retirement plans. This is a full-time remote position.
Job Description
WFH Third Party Medical Collector 2.5 2.5 out of 5 stars Florida • Remote The Bad Debt Collector is responsible for taking inbound customer calls as well as making outbound calls and contacting consumers in order to negotiate pay arrangements on aged accounts while following Federal, State, company and client collection guidelines and laws.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Professionally persuade patients to pay on past due medical debts Overcome stalls and objections and suggest money sources for debt payment Leave messages with consumers informing them of contact points via a mandated script Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system Adhere to the production standards set for the department and client Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements Other duties as assigned by manager
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
EDUCATION AND EXPERIENCE
A high school diploma or GED is required 1 year of relevant experience is preferred Previous experience in medical collections is required Previous experience working in a call center environment required
KNOWLEDGE, SKILLS AND ABILITIES
Strong organization and communication skills Ability to use professional language and grammar Understanding and fully comply with all Federal and State regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures Intermediate to advanced Microsoft skills in Word and Excel Strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment Strong telephone communication and negotiation abilities Must have the ability to simultaneously talk and type Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages Ability to type minimum of 25 wpm
Benefits Offered:
Medical Health Savings Account for High Deductible Medical plan Dental Vision Life Insurance Disability Insurance Retirement with Company Matching Paid Time Off & Holidays Employee Assistance Program Referral Program Hollis Cobb is an
Equal Opportunity Employer Job Type:
Full-time Benefits:
401(k) Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance
Schedule:
Monday to Friday Application Question(s): Do you have experience in negotiating or collecting payments over the phone? Do you have experience working on a automated/dialer system for inbound and outbound calls? Do you have FACS or EPIC experience? Do you have Five-Nine experience?
Education:
High school or equivalent (Required)
Experience:
Call Center:
1 year (Required)
License/Certification:
CPAR or ACPAR Certification (Preferred)
Location:
Florida (Preferred)
Work Location:
Remote
