Client Support Position Available In Volusia, Florida

Client Support
IT Port Orange, Florida
Contract
May 27, 2025
Epitec

POSITION

Client Support Associate

JOB TYPE

W2 Full Time
3 month ongoing contract

Location:

Port Orange, Florida

Schedule:

100% onsite, 40 hours a week M-F 8am-5pm/10am-7pm

Pay Range:

$25-$28

Role:

Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.
Key responsibilities:
Supporting local users at the Port Orange, FL facility with laptops, printers,
warehouse Android devices. Logging tickets for work performed.
Office cubicle environment. Moves throughout the building to assist users. Goes
into the warehouse wearing vest and steel toes shoes for printer maintenance.

Experience Required:

3-5

Years of IT Experience:

Previous experience troubleshooting desktop, printer and notebook issues. Very strong user and support of MSOffice
3-5

Years of Customer Service Experience:

Strong customer service skills,
including professional phone etiquette and the ability to interact effectively with internal staff.

Education Required:

IT Certs or Degrees highly preferred but not required.
MS certification is a plus
Top 3 Skills
Communication
Customer Service
Analytical skills
Technology skills required
A strong working knowledge of MS office
Ability to install, configure, troubleshoot, and maintain operating systems
issues.
Knowledge of user profiles, permissions, registry, and system recovery tools.
Experience with imaging and deployment tools
Hardware and Peripheral Troubleshooting
Hands-on experience diagnosing and repairing desktops, laptops, printers,
scanners, and mobile devices.
Understanding of BIOS/UEFI, hardware drivers, and firmware updates.
Ability to replace hardware components and manage inventory.
Networking Fundamentals
Basic knowledge of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Ability to diagnose connectivity issues and work with networked devices.
Understanding of remote desktop tools (e.g., RDP, Teams, LogMeIn Soft Skills
Ability to clearly explain technical issues to non-technical users.
Active listening to understand user problems accurately.
Written communication skills for documenting issues and resolutions in tickets.
Patience / Empathy (enterprise support)
Staying calm and supportive, especially when users are frustrated or under
Problem-Solving / Critical Thinking

BENEFITS

Medical, Dental, PTO, Holiday tailored to meet your needs. 401K/Match, $15,000 Life Insurance, Award-Winning Employee Care Program. Established and highly regarded reputation with Green Card and H1 processing.
Why should you choose Epitec?
We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.
How is Epitec different?
Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.
What is the result?
Epitec represents the world’s top companies and works to fill their open jobs with the world’s best talent. That’s led to Epitec servicing an impressive list of Fortune 100 companies. We’ve also won many awards, including one of Crain’s Detroit Business “Cool Places to Work,” and 101 Best & Brightest – local, national and elite winner. And that’s just the beginning, as we work to innovate the way the world thinks about employment. #INDPRO