Customer Service Associate Position Available In Volusia, Florida

Customer Service Associate Metz Culinary Management – 2.9

Daytona Beach, FL Job Details Part-time Estimated:

$30.2K – $34.6K a year 17 hours ago Benefits 401(k) Opportunities for advancement Flexible schedule Qualifications High school diploma or GED Computer skills Communication skills Entry level Time management

Full Job Description Job Title:

CAshier/ Customer Service Location:

Metz Culinary at

Daytopna State College Salary:

Hourly pay with beefits/ 401k Join our amazing team here at Daytona State College. We offer flexible schedules, 401k, full benefits, a fun fast paced environment with opportunity for advancement! open interviews from 11am-3pm in the cafe, ask for a manager. As cashier you will meet and great the guests re-stock shelves as needed and answer guest questions Chef2home offers medically tailored meals delivered to the clients home. The Customer Service Associate is responsible for working directly with both the Insurance Companys Case Managers and their clients to assist them with setting up new business, qualifying clients, setting up billing, making changes to current orders, or answering questions regarding their accounts. This work will be done both over the phone or via email, with the Agent responsible for filling out necessary documentation on each interaction. A good candidate for this position will be proficient in: Answering calls: Answering inbound calls and making outbound calls

Communication:

Ability to communicate effectively in both written and oral communication

Listening:

Actively listening to customers to identify their needs, concerns, and complaints

Problem-solving:

Finding solutions to customer needs and answering their questions Building relationships: Building trust and reliability with customers and clients Responsibilities will include but are not limited to: Manage a large number of incoming calls and emails from consumers and case managers Assist with placement of orders, changes or cancellations Maintain accurate records of consumer and case manager interaction and details of actions taken Receive and review new referrals for home delivered meals, ensuring all necessary information is complete and accurate Conduct assessments to determine eligibility for home delivered meal services based on program guidelines and funding source requirements Communicate with Case Managers, consumers, and caregivers to gather additional information as needed Collaborate with delivery team to coordinate meal deliveries Provide excellent customer service to consumers and their families, addressing any concerns or inquiries in a timely and professional manner Maintain confidentiality of client information in compliance with HIPAA regulations Participate in staff meetings and trainings as required

Requirements:

High school graduate or equivalent Team player, able to work in a dynamic environment Strong client-facing and communication skills Excellent communication, administrative and multitasking skills Strong organizational and time management skills Comfortable using a computer

Brand:

Metz Culinary Management Address:

1200 W. International Speedway Boulevard Daytona Beach, FL – 32114

Property Description:

4051A – Daytona State College (

Brand:

MCM)

Property Number:

4051A