Customer Service Representative (HYBRID) Position Available In Volusia, Florida

Customer Service Representative HYBRID – Daytona Beach, FL 32114

Pay Rate:

$17/hr (pay differential available to candidates fully bilingual in Spanish)

Anticipated Start Dates:

5/21 and 5/28

Contract-to-Hire Schedule:

First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm 10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations

• NO TIME OFF IN FIRST 4 WEEKS!

• Responsibilities:

• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.
• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
• Will receive questions from borrowers, insurance agents and financial institutions.
• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
• Majority of calls will be in regards to payment and/or coverage questions.
• The CSR must be able to multi-task between various systems to research and document the phone calls.
• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

MUST HAVE

• At least 1 year of recent customer service experience
• Efficient in using a windows PC computer and navigating their software system
• typing: at least 35 WPM
• Good verbal and written communication skills
• internet connection
• – will be required to work remote.

• NO TIME OFF IN FIRST 4 WEEKS!

• NICE TO HAVE:

• 2+ years of call center experience
• Insurance or mortgage experience #eastpriority25