Hybrid Customer Service Representative Position Available In Volusia, Florida

English $17. Bilingual in Spanish $18.50. Insurance Servicing Class – 6/27 Start Date First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm 11:30am to 8pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations

• $160 bonus given for those that work 11:30am to 8pm shift with 1 or less attendance point a month. This begins once they are on the 11:30am to 8pm schedule for one full month
• $340 bonus given for those that work 11:30am to 8pm shift with 1 or less attendance point a month AND 93% or greater quality score. This begins once they are on the 11:30am to 8pm schedule for one full month

• NO TIME OFF IN FIRST 6 WEEKS!

• Responsibilities:

• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.
• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
• Will receive questions from borrowers, insurance agents and financial institutions.
• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
• Majority of calls will be in regards to payment and/or coverage questions.
• The CSR must be able to multi-task between various systems to research and document the phone calls.
• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.