Insurance/Mortgage Hybrid Customer Service Representative Position Available In Volusia, Florida
Tallo's Job Summary: Insurance/Mortgage Hybrid Customer Service Representatives are needed for a $17 English and $18.50 Spanish bilingual salary. Training starts on 5/21, with the first 30 days on-site. Responsibilities include handling 35-45 inbound calls daily, addressing insurance servicing questions, and ensuring prompt, accurate responses to meet quality standards.
Company:
TEKsystems
Salary:
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Job Description
Description English $17. Bilingual in Spanish $18.50. Insurance Servicing Class – 5/21 Start Date First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm 10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations
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NO TIME OFF IN FIRST 4 WEEKS!
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Responsibilities:
- Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.
- This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
- Will receive questions from borrowers, insurance agents and financial institutions.
- The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
- Majority of calls will be in regards to payment and/or coverage questions.
- The CSR must be able to multi-task between various systems to research and document the phone calls.
- The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
- Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
