Medical Assistant/Customer Service Representative Position Available In Volusia, Florida

Medical Assistant/Customer Service Representative JC Home Medical 23 South Yonge Street, Ormond Beach, FL 32174 Seeking dynamic talented candidates to join our fast growing DME team! We have an immediate opening for a full-time Medical Assistant / Customer Service Representative. Candidate must have prior customer service experience, especially in CPAP/BiPAP set-up, compliance and re-supply procedures , be able to navigate between multiple programs, multi-task on the computer and answer phones.

Responsibilities:

Processing all new Durable medical equipment (DME) orders by ensuring all the appropriate documentation and records are received Daily communication with physician offices, hospital case managers, office administrative staff, respiratory therapists and company marketing representatives Calling and scheduling patients for setup of Durable Medical Equipment (DME), including CPAP and supplies Calling and verifying patient insurance benefits through Availity and other insurance sites Requesting authorizations for DME from different commercial insurance companies

Requirements:

Customer service experience in an office/administrative environment Experience in Medicare and commercial insurance benefit verification Knowledge of Medicare coverage criteria of DME and home health, preferred Brightree experience, preferred High level of comfort on the phone Ability to multi-task and maintain a high level of accuracy Experience in DME/home health intake, preferred Experience in setting up CPAP and BiPAP, required Experience in CMN Renewals and Re-Authorizations Experience with computers Friendly/outgoing personality and a passion for helping people Preference given to bilingual “English/Spanish”

Job Type:

Full-time Pay:

$16.00 – $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

Monday to Friday Ability to

Commute:

Ormond Beach, FL 32174 (Required) Ability to

Relocate:

Ormond Beach, FL 32174: Relocate before starting work (Required)

Work Location:

In person