Customer Support Specialist Position Available In Bartow, Georgia
Tallo's Job Summary: The Customer Support Specialist role at Xylem in Cartersville, Georgia, involves providing order processing and sales support to internal and external customers in the U.S. Central to West region. Responsibilities include order management, customer billing resolution, and sales support. Qualifications include a high school diploma, 5+ years of relevant experience, and proficiency in Microsoft Office. The salary range for this role is $40,300.00 - $64,500.00.
Job Description
Customer Support Specialist Customer Support Specialist
remote type
Onsite
locations
Cartersville, Georgia
time type
Full time
posted on
Posted 5 Days Ago
job requisition id
R41879
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
THE ROLE
The Customer Support Specialist will be responsible for providing a variety of order processing and sales related support to both internal and external customers. This position works as part of a regional team that supports a geographic territory covering Central to West U.S. Expectation is to provide legendary customer service which includes prompt and thorough responses to customer inquiries while maintaining a positive, empathetic, and professional attitude toward customers at all times.
CORE RESPONSIBILITIES
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
Order Management:
Processes orders for products and/or services from sales staff or direct customer contact. Orders may range from off-the-shelf quick ship to more complex, longer cycle projects. Responsible for proactive, thorough follow up on order backlog to ensure order details are current. Provides timely communications on order status and changes to relevant parties. May coordinate and meet with other departments regarding order status, shipping dates, prices, product availability and back orders. Maintains virtual customer files with sales contracts and other information.
Customer Billing Resolution:
Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team.
Sales Support:
Provide price & availability, formal quotations and other pre and post order support functions. Perform backup coverage within specific team and across other teams of similar function.
Comply with all established policies and procedures.
Participate in new initiatives as requested.
Assume other duties and responsibilities as required.
Participation in Xylem Watermark volunteer activities
QUALIFICATIONS
High School Diploma or equivalent, Bachelor’s degree preferred
5+ years of relevant experience in customer account management, data entry, accounts receivable, or similar experience
Experience with Enterprise Resource Planning (ERP) tool – SAP preferred
Legendary customer service skills; an unwavering passion for taking care of the customer.
Excellent communication skills (written and verbal)
Ability to work independently.
Strong & respectful collaborative skills and business acumen
Ability to work with diverse workforce and customer base in a matrixed organization.
Technical aptitude
Proficient in Microsoft Office
Preferred Qualifications:
Experience with Salesforce.com Customer Relationship Management (CRM) and Select Configure Price Quote (SCPQ) tools
Experience with supporting engineered projects from quote/bid to order delivery and invoicing
Continuous improvement, lean practices, value stream mapping and waste elimination experience
Preferred Qualifications:
Experience with Salesforce.com Customer Relationship Management (CRM) and Select Configure Price Quote (SCPQ) tools
Experience with supporting engineered projects from quote/bid to order delivery and invoicing
Continuous improvement, lean practices, value stream mapping and waste elimination experience
WHAT WE CAN OFFER YOU
Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:
Generous PTO package and paid holidays
Generous retirement savings plan
Customizable health, dental and vision insurance (eligible on first date)
Career progression plans
Reward and recognition programs
Paid parental leave
Tuition Reimbursement
Company Wellness Program
Employee Discount Program
•Job postings will include a wide salary range, with each role’s pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions•Salary range:
$40,300.00 – $64,500.00
