Customer Service Representative Position Available In Bibb, Georgia

Customer Service Representative Omega Holdings Macon, GA Job Details Full-time Estimated:

$27.8K – $33.1K a year 3 days ago Qualifications Entry level Full Job Description Establish and maintain good customer relations with new and existing accounts. Evaluate trade relationships, provide courteous and professional customer service in a timely manner. This position may also be responsible for specific accounts and/or sales areas. Travel may be required. Also responsible for any other duties and tasks assigned to them by the CSM. Responsibilities (include but not limited too) Process customer orders taken via phone, email or fax Educate customers with the information required to purchase from gpd. Exhaust all resources to achieve maximum fill rate upon initial shipment to customer. Provide gpd product or other alternatives to customers for back order and special order parts. Market gpd in a positive manner. Provide services required to maintain current business levels. Keep a direct line of communication with Sales and Marketing Director, Outside Sales Personnel, and CSM regarding information that may damage or enhance current business relationships. Accountable for back orders and special orders and relaying out of stock information to purchasing department. As directed, canvas new business prospects by telephone, establishing point of contact and account opportunities.

Tasks:

Convey special instructions on a per order basis to warehouse personnel. Attend all sales meetings. Keep current orders, back orders and purchase orders organized, including the paperwork generated. Recommend alternative parts when available. Flag lost sales. Review outstanding orders on a weekly basis. Review special order parts weekly.

Job Type:

Full-time Shift:

Day shift

Work Location:

In person