Onsite Customer Service Representative Position Available In Carroll, Georgia
Tallo's Job Summary: The Onsite Customer Service Representative position in Villa Rica, GA involves providing accurate and courteous customer service for non-emergency medical transportation services. The schedule is Monday to Friday from 9:00 am to 6:00 pm. Essential functions include assisting callers, scheduling transportation, maintaining confidentiality, and using trip scheduling software effectively. Requirements include communication skills, basic computer proficiency, and customer service experience. High school diploma or equivalent is required.
Job Description
Onsite Customer Service Representative 1.8 1.8 out of 5 stars 843 Dallas Highway, Villa Rica, GA 30180
SUMMARY:
This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services
Schedule:
Monday to Friday 9:00am -6:00pm
ESSENTIAL FUNCTIONS
Assists callers efficiently and in a polite, courteous and professional manner at all times. Conducts appropriate screening and eligibility functions. Obtains correct information to schedule appropriate modes of transportation. Maintains current knowledge of local operating transportation policies. Accurately and effectively uses trip scheduling and dispatch software. Maintains client, company and employee confidentiality. Communicates with facilities and/or providers as necessary to assure efficient transportation services. Coordination of urgent care and/or discharges with Trip Validation Specialist Keeps Supervisor informed concerning scheduling and/or service delivery problems Completes all required records and reports Effective use of telecommunications systems
REQUIRED SKILLS AND ABILITIES
Excellent communication skills Basic computer and typing skills Type 30 wpm Customer service experience Able to work in a busy environment Able to work independently or with a team
QUALIFICATION
High School graduate or equivalent
