Bilingual Customer Service / Bilingual Call center Agent (Transit Experience must) Position Available In Chatham, Georgia

Bilingual Customer Service / Bilingual Call center Agent (Transit Experience must) 22nd Century Technologies, Inc. – 3.8 Savannah, GA Job Details Full-time | Contract $18 an hour 1 day ago Qualifications Bilingual Spanish Customer service Call center Word processing Filing English Microsoft Office High school diploma or GED Analysis skills Data entry

ISO 27001

Computer skills 1 year

ISO 20000

Communication skills Entry level

Full Job Description Job Type:

03 – 06 Months Contract Job Description As a frontline representative for Chatham Area Transit Authority (CAT), the Transit Customer Advocate is an enthusiastic, friendly customer service representative, who will provide a positive experience with every guest/customer interaction related to inquiries, comments, complaints, and/or questions. This includes a steady and heavy volume of internal and external customers. Performs a variety of functions to ensure that the best quality of service is provided to each guest/customer. Essential Duties and Responsibilities Include the following. Other duties may be assigned. Must be able to verbally communicate clearly and respectfully. Must have a pleasant telephone voice/manner. Must be able to handle constant calls. Active listening and problem-solving skills. Able to handle sensitive and confidential situations and documentation. Must be able to make accurate appointments to and from customers’ locations. Ability to handle multiple tasks and work well under pressure. Highly motivated; must be a team player, yet able to work well independently. Ability to be flexible work with work schedules; able to assist where needed. Basic computer skills and experience with Microsoft Office Suites, Internet software, e-mail, and/or database software required. Public transportation experience preferred.

Bi-lingual:

Spanish/English preferred. Must be able to pass a drug test, a criminal background check, and previous employment reference checks. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or GED and two (2) years related to customer service or call center experience or a combination of education and experience. College coursework preferred. Language Skills Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization. Must have excellent written and verbal communication skills. English required, bilingual a plus. Reasoning Ability Able to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving several variables in standardized situations. Analytical skills Strong passion for delivering a great guest/customer experience with every guest/customer interaction. Proven interpersonal skills dealing with the public required. Ability to interact professionally and in a friendly manner with internal customers on all levels and be able to work well with diverse groups. Ability to deal patiently and in a friendly manner with external customer problems and complaints and remain courteous when faced with difficult or angry customers. Computer Skills Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred. Proficient in data entry, clerical, and filing capability. Basic computer skills are required. Disclaimer Statement The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so qualified. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. LI_TSC About our

Company:

– 22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and

ISO 9001

quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients. Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. “22nd Century Technologies is an Equal Opportunity Employer” and “US Citizens & all other parties authorized to work in the US are encouraged to apply.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Types:

Full-time, Contract Pay:

$18.00 per hour

Shift:

8 hour shift Day shift

Experience:

Call center: 2 years (Required)

Transit:

1 year (Required)

Language:

Spanish (Required) Ability to

Commute:

Savannah, GA 31401 (Required)

Work Location:

In person