CUSTOMER ENGAGEMENT SPECIALIST Position Available In Chatham, Georgia

CUSTOMER ENGAGEMENT SPECIALIST

Parker’s Kitchen – 3.2

Savannah, GA Job Details Full-time Estimated:

$31.8K – $38K a year 1 day ago Qualifications Business intelligence Sales Customer service Mid-level 3 years High school diploma or GED Continuous improvement Communication skills Marketing Full Job Description At Parker’s Kitchen, we’re redefining convenience by putting people first—customers and team members alike. At the heart of our mission is a commitment to delivering exceptional service experiences every time. We’re looking for a customer-obsessed, solutions-driven Customer Engagement Specialist to help us deepen relationships with our guests, promote our brand, and empower our frontline teams. As a Customer Engagement Specialist, you’ll play a vital role in ensuring that every guest interaction—whether in-store, online, or through our app—reflects our commitment to treating customers like family. You’ll be instrumental in resolving issues, gathering feedback, and helping our teams deliver standout service every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities:

Customer Experience & Issue Resolution Serve as the go-to contact for customer questions, concerns, and compliments—delivering timely, empathetic, and effective support. Resolve issues with a customer-first mindset and escalate when needed, ensuring every concern is handled with care. Follow up with guests to confirm satisfaction and build loyalty through personal, proactive communication. Capture and analyze customer feedback to uncover trends, opportunities, and moments for improvement. Partner with store teams and internal departments to turn insights into action and enhance the customers’ journey. Team Training & Support Support and train store associates to confidently engage customers, promote our app and loyalty program, and embody our service standards. Collaborate with the marketing team to create simple, effective tools and messaging that help teams connect with customers in meaningful ways. Customer Engagement Insights Track key customer engagement metrics, including app usage and loyalty program participation. Work collaboratively across departments to identify and address customer service pain points, driving continuous improvement and enhancing the overall customer experience. Work with business intelligence tools to generate reports that evaluate engagement success and identify areas for growth. Use data to refine strategies and drive continuous improvement in customer service and experience.

Knowledge, Skills, and Abilities:

A passion for people and problem-solving Strong communication skills-empathetic, clear, and persuasive Ability to manage multiple priorities while keeping the customer at the center Experience working cross-functionally with teams such as sales, marketing, and operations Comfort and experience using data and performance metrics to guide decisions

EDUCATION AND REQUIREMENTS

REQUIREMENTS:

3-5 years of customer-facing experience in fast-paced, service-driven industries such as quick-service restaurants, retail, or customer-centric companies. High school diploma or equivalent required; college-level degree is a plus.

PHYSICAL REQUIREMENTS

Prolonged periods sitting/standing at a desk and working on a computer Parker’s Companies is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Parker’s does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.