Customer Service Openings – Hiring Immediately Position Available In Chatham, Georgia

Job Description:

LOCATION

Savannah, GA

JOB TYPE

Full-Time & Part-Time

PAYTYPES

Hourly + Bonus

BENEFITS & PERKS

LOCAL

REPRESENTATIVE

PaidTraining, Paid Time Off, Medical, Dental, Vision, Life Insurance,Retirement, Advancement Opportunity, Flexible Schedules, DailyContests, Prizes, Casual Dress Code, Regular Raises

APPLICATIONDETAILS

No Resume Required, Entry-Level

POSITION OVERVIEW

MCI isa leading Business Process Outsourcing (BPO) company thatspecializes in delivering tailored solutions to meet the diverseneeds of our clients. With a commitment to excellence and a focuson innovation, we have established ourselves as a trusted partnerin the industry. We are looking for customer service agents to start immediately! Inthis role, you will handle inbound calls, troubleshoot basictechnical issues, build strong relationships with customers,fact-find to identify needs while recognizing opportunities toupsell new products and services. Candidates should be naturalproblem solvers who continuously strive to provide excellentcustomer service and extraordinary customer satisfaction. Schedules vary by site and project. This is a wonderful opportunityfor you to start your career with our growing team, and with ourindustry-leading training, you are sure to grow. We offer manyadvancement opportunities, including Supervisor, Trainer, TalentAcquisition, and Operations Management. To be considered for this position, you must complete a fullapplication on our company careers page, including screeningquestions and a brief pre-employment test. :

POSITION RESPONSIBILITIES

WHAT

DOES SOMEONE IN THIS ROLE ACTUALLYDO?

This position supports customer service, technical support, andcustomer sales interactions. It requires you to interact withhundreds of customers each week across the country to resolvesupport issues, sell new products and services, and ensure abest-in-class customer experience. In addition to providing exceptional service, you will need to be aconfident, fully engaged team player dedicated to bringing apositive and enthusiastic outlook to work each day.

Key Responsibilities:

Handle inbound and outbound contacts in a courteous, timely,and professional manner Ensure first call resolution through problems solving andeffective call handling Research systems to find missing information as applicable;coordinate with other departments to resolve issues whenneeded Accurately document and process customer claims in appropriatesystems Utilize knowledge base and training to accurately answercustomer questions while following all required scripts, policies,and procedures Comply with requirements surrounding confidential informationand personal information Escalate customer issues to the appropriate staff andmanagerial for resolution as needed Attend meetings and training and review all new trainingmaterial to stay up-to-date on changes to program knowledge,systems, and processes Adhere to all attendance and work schedule requirements

CANDIDATE QUALIFICATIONS

WONDER

IF YOU ARE A GOOD FIT FOR THISPOSITION?

We provide all new employees with world-class training, so allpositive, driven, and confident applicants are encouraged to apply.

This position relies on building relationships and turning theknowledge you gain in training into customer wins. Ideal candidatesfor this position are highly motivated, energetic, anddedicated. Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communicationskills The ability to type swiftly and accurately (20+ words aminute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint,Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendanceand punctuality The ability to evaluate, troubleshoot, and follow-up oncustomer issues An aptitude for conflict resolution, problem-solving, andnegotiation Must be customer service oriented (empathetic, responsive,patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where changeand ambiguity prevalent Excellent interpersonal skills and the ability to buildrelationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technicalsupport, inside sales, back-office, chat, or administrative supportin a contact center environment State or Federal work experience

CONDITIONS OF EMPLOYMENT

AllMCI Locations Must be authorized to work in the country where the job isbased. Subject to the program and location of the position Must be willing to submit up to a

LEVEL II

background and/orsecurity investigation with a fingerprint. Job offers arecontingent on background/security investigation results. Must be willing to submit to drug screening. Job offers arecontingent on drug screening results.

COMPENSATION DETAILS

WANT

ANEMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition andreward. Our compensation and benefits packages are designed to becompetitive and to grow with you over time. Starting compensationis based on experience, and we offer a variety of benefits andincentives to support and reward our team members. What You Can Expect from

MCI:

We understand the importance of balance and support, which is whywe offer a variety of benefits and incentives that go beyond apaycheck.

Our team members enjoy:

Paid Time Off:

Earn PTO and paid holidays to take the time youneed.

Incentives & Rewards:

Participate in daily, weekly, and monthlycontests that include cash bonuses and prizes ranging fromelectronics to dream vacations-and sometimes even cars!

Health Benefits:

Full-time employees are eligible forcomprehensive medical, dental, and vision coverage after 90 days ofemployment, and all employees have access to MEC medical plansafter just 30 days. Benefit options vary by location.

Retirement Savings:

Secure your future with retirement savingsprograms, where available.

Disability Insurance:

Short- and long-term disability coverageis available to help protect you during unexpected challenges.

Life Insurance:

Access life insurance options to safeguard yourloved ones.

Career Growth:

With a focus on internal promotions, employeesenjoy significant advancement opportunities.

Paid Training:

Learn new skills while earning a paycheck.

Fun, Engaging Work Environment:

Enjoy a team-oriented culturethat fosters collaboration and engagement.

Casual Dress Code:

Be comfortable while you work. Compensation& Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of ourdiverse team across subsidiaries and locations. While specificbenefits and incentives may vary by geography, the core of ourcommitment remains the same: rewarding effort, providing growthopportunities, and creating an environment where every employeefeels valued. If you’re ready to join a company that recognizes yourcontributions and supports your growth, MCI is the place for you.

Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional officeenvironment. While performing the duties of this job, the employeewill be largely sedentary and will be required to sit/stand forlong periods while using a computer and telephone headset. Theemployee will be regularly required to operate a computer and otheroffice equipment, including a phone, copier, and printer. Theemployee may occasionally be required to move about the office toaccomplish tasks; reach in any direction; raise or lower objects,move objects from place to place, hold onto objects, and move orexert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans withDisabilities Act (ADA), it is the policy of MCI and its affiliatesto provide reasonable accommodations when requested by a qualifiedapplicant or employee with a disability unless such accommodationswould cause undue hardship. The policy regarding requests forreasonable accommodation applies to all aspects of employment. Ifreasonable accommodations are needed, please contact HumanResources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embracedifferences and believe diversity benefits our employees, company,customers, and community. All aspects of employment at MCI arebased solely on a person’s merit and qualifications. MCI maintainsa work environment free from discrimination, where employees aretreated with dignity and respect. All employees are responsible forfulfilling MCI’s commitment to a diverse and equal-opportunity workenvironment. MCI does not discriminate against any employee or applicant on thebasis of age, ancestry, color, family or medical care leave, genderidentity or expression, genetic information, marital status,medical condition, national origin, physical or mental disability,political affiliation, protected veteran status, race, religion,sex (including pregnancy), sexual orientation . click apply forfull job details