Customer Service Specialist Position Available In Chatham, Georgia
Tallo's Job Summary: The Customer Service Specialist processes orders, changes orders, and resolves queries. Responsibilities include fielding customer inquiries, tracking shipments, and data entry. The CSS must have 3 years of customer service experience, communicate effectively, problem-solve, and prioritize work. Benefits include paid holidays, PTO, incentive bonuses, and comprehensive insurance options. STG Logistics is hiring for this role.
Job Description
Customer Service Specialist 3.1 3.1 out of 5 stars Port Wentworth, GA 31407 Description The Customer Service Specialist (CSS) processes orders, changes orders appropriately and escalates concerns as needed. This position provides product and service information and resolves queries. The CSS will ensure data entry accuracy and that all orders are shipped to meet customer requirements. Key Responsibilities Field customer inquiries Track and trace shipment statuses, communicating with the customer through both written and verbal communication Operate in a fast-paced environment with tight deadlines and changing priorities Answer phone calls and respond to the shipping office window Create shipment orders and performs other data entry utilizing our Transportation Management Software Adheres to company policies, procedures, and work rules Skills, Knowledge & Expertise High School diploma or the equivalent 3 years of customer service experience preferred Must communicate effectively with customers, vendors, and employees Ability to problem solve, multitask and prioritize work Ability to work independently and as part of a team Strong data entry skills are required, with attention to detail Intermediate knowledge of Microsoft Office applications (Outlook, Excel, and Teams) Job Benefits 8 paid holidays and 1 additional floating Diversity Day PTO program based on role and tenure, starting at 15 days! Incentive Bonus Program based on role within STG Comprehensive Benefits that include Medical, Vision, and Dental Insurance Options 401K program with Employer match Wellness programs Additional benefits including recognition program, financial education and engagement activities •STG benefits can be found here: https://dbg.nfp.com/stg-benefits-summary/
About STG Logistics What We Do:
STG Logistics (“STG”) is a premier provider of managed and extended port-to-door outsourcing services. STG delivers holistic solutions to our customer’s supply chain by integrating our best people, premium technology, a nationwide drayage network, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.
Who We Are:
Our People Are The Difference. We at STG are a people-first organization, leading through our core values of People First, Authenticity, Integrity, and Passion. We invest in our team members by training, developing, coaching, and ensuring they are supported personally and professionally.
