Customer Service Representative-USA Position Available In Cherokee, Georgia

Customer Service Representative-USA Customer Service Representative-USA
locations
Ball Ground, Gia
time type
Full time
posted on
Posted 4 Days Ago
job requisition id

JR101101

MVE Biological Solutions is the leading global manufacturer of vacuum insulated products and cryogenic systems. More than 50 years ago, they set the standard for storage of biological materials at low temperatures. Today, they continue to exceed these standards. Industries from around the world look to MVE for excellence and innovation. Their solutions empower industries to better utilize cryogenic technology. In this manner, MVE continues to make a vital contribution in today’s biomedical life sciences industry.

Position Summary:

This position is responsible for acting as a liaison between customers and MVE. Provide superior support and service to external and internal customers through accurate processing of orders, responding to product and service inquiries, requests and/or problems throughprehensive information gathering, excellentmunication skills and inter-departmental relationships. Primary Responsibilities (include but are not limited to):
Field iingmunications received via phone, email or fax.
Identify and assess customer’s needs to achieve satisfaction.
Provide accurate, valid andplete information by using the right methods, tools.
Process and manage customer orders from receipt to close.
Inform customers of deals and promotions as identified by Sales Management. Document, investigate and resolve customerplaints. Complete and/or gather customer account documentation as required. Qualify and authorize returns of goods.
Verify and/or maintain business systems information related to customers.
Keep records of allmunications.
Manage changes in policies as they pertain to customers.
Work with customer service management to ensure exceptional customer experiences.
Contribute to team efforts by aplishing related tasks as needed.
Meet performance and development goals as assigned.
Read from scripts and departmental work instructions.
Attend educational training sessions to improve knowledge and performance level.
Other duties and responsibilities as assigned by management.

Competencies & Personal Attributes:

Must be exceedingly customer focused. Providing the best customer experience promotes loyalty in return.
Must be a team player capable of assisting in non-job-related specific processes and activities as required.
Possessanizational and prioritization skills with an excellent attention to detail
Able to understand andply with establishedpany policies and procedures
Exhibit a passion for thepany’s Essence, Global Imperatives, Corporate Direction
Desire to own decision and take responsibility for oues
Have the ability to multi-task
Ability to deal patiently with problems andplaints
Must have strong self-motivation and the ability to work independently within specific time constraints
Must have technical capacity to quickly understand needs of customers
Must have excellent documentation skills
Ability to maintain the required confidentiality
Must exhibit patience when dealing with problems andplaints
Possess the willingness to continually embrace personal and professional development.
Passion for, and alignment with, MVE’s mission
An individual who brings strong core values, quality, ethics, and integrity
A team player who embraces and champions the culture of collaboration and accountability
Strong work ethic and ability to deliver results and meetmitments in a dynamic environment
Exceptional and dynamicmunication skills with the ability to inspire and influence others
An individual who works efficiently, effectively prioritizes and drives towards our corporate goals
Exceptionalanizational and planning skills, strong analytical abilities, and process orientation

Qualifications and Education Requirements:

High School Diploma or equivalent
Some college or CPE certifications are preferred
Minimum of 5 years’ experience working in a customer service-related position in a fast-paced environment such as phone support, retail sales, banking or hospitality industry.
Must be proficient with MS Windows applications: Excel, Word and Outlook.
Experience with order processing software a plus.

Preferred Skills:

Knowledge of JDE a plus
Knowledge of Spanish a plus
About Us
Cryoport, Inc. is redefining temperature controlled supply chain support for the life sciences industry by continually broadening its platform of solutions, serving the biopharma, reproductive medicine and animal health markets. Through its family ofpanies — Cryoport Systems, MVE Biological Solutions, CRYOPDP and Cryogene — Cryoport provides strategic solutions that will support the growing needs of these markets.