Customer Service Associate Position Available In Clayton, Georgia
Tallo's Job Summary: The Customer Service Associate will interact with customers to address inquiries and resolve concerns. Responsibilities include entering customer orders, maintaining records, and coordinating shipments. Skills required include excellent communication, problem-solving, and computer proficiency. A high school diploma and customer service experience are necessary, preferably in the food equipment industry.
Job Description
Customer Service Associate 3.3 3.3 out of 5 stars 1947 Bill Casey Parkway, Jonesboro, GA 30236 The Customer Service Associate will interact with the company’s customers by addressing inquiries and resolving concerns.
MAJOR RESPONSIBILITIES
Interacts with both internal and external customers via telephone, email, or in person to provide support and information to all rep groups, on product or service. Ensures that appropriate actions are taken to resolve customers’ issues and concerns. Enters customer orders Maintains customer account records and records customer interactions with details of inquiries, concerns, or comments using company databases and software systems. Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward them to the appropriate staff. Verifies shipping instructions on purchase orders and updates as needed. Prepares bills of ladings, packing lists, and labels on occasion. Coordinates with freight lines to schedule pick-ups, track shipments and resolve shipping issues and arranges for pickup and delivery of trade show equipment. Prepares credit memos on request to resolve billing matters. Credit memos are now generated with RMA’s Prepares reports, and statistics and makes recommendations concerning processing activities. Performs other related duties as assigned.
SKILLS/KNOWLEDGE/QUALIFICATIONS
Excellent written and verbal communication skills including active listening. Service-oriented and able to resolve customer concerns. Proficient computer skills with the ability to learn new software, including but not limited to MS Office and ERP systems Knowledge of, or ability to learn, a product, service, or area of customer service specialization.
EDUCATION AND EXPERIENCE
High School diploma or equivalent. Customer service experience required, preferably in the food equipment industry Some experience with the product or service assigned.
