Customer Service Representative Position Available In Clayton, Georgia

Customer Service Representative Jasber Group 1105 Main Street, Forest Park, GA 30297

Responsibilities:

• Provide exceptional customer service to clients via phone, email, and chat
• Assist customers with inquiries, concerns, and requests in a professional and timely manner
• Handle and resolve customer complaints or issues with empathy and patience
• Upsell products or services to customers when appropriate
• Conduct outbound calls to follow up on customer inquiries or to provide additional information
• Perform data entry and maintain accurate customer records in the database
• Analyze customer feedback and provide suggestions for improvement to the management team
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Follow up with customers regarding work order satisfaction, meter installation completion
• Assist in obtaining documentation necessary for account set up
• Communicate effectively with customers regarding their account setup, closure, restoration, and disconnection, and anything pertaining to accounts.
• Respond to customer and internal emails in a timely manner
• Assist in posting customer payments to accounts via telephone support and mail.
• Performing additional office duties as needed

Skills:

• Excellent phone etiquette and communication skills in both English and Spanish
• Strong customer service skills with the ability to handle difficult situations with professionalism
• Multilingual abilities, particularly fluency in Spanish, is highly desired
• Proficient in data entry and navigating computer systems
• Ability to analyze customer needs and provide appropriate solutions or recommendations
• Comfortable with outbound calling and upselling techniques
• Must be proficient in Microsoft word, excel, PowerPoint, El Dorado, Invoice Cloud etc.

Note:

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type:

Full-time Pay:

$14.00

• $16.

00 per hour

Benefits:

Paid time off

Shift:

8 hour shift

Work Location:

In person