Call Center Rep Position Available In Cobb, Georgia

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Our client is seeking a Call Center Rep for a remote opportunity. Role Description Receive incoming calls providing service and information to customers regarding the Statement of Health process and the status of application(s).

Responsibilities include:

Efficiently access multiple electronic systems while servicing customer. Perform tasks in a customer focused manner to enhance and strengthen the relationship between the customer and client. Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and quality service skills. Skills & Requirements Ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as application processing. Excellent oral & written communication skills. Superior telephone etiquette. Excellent listening skills and ability to articulate ideas. Able to maintain consistency of quality standards by utilizing job aids, work instructions and verbal direction. Ability to work in a team environment to improve the delivery of service to internal and external customers. Strong organizational skills; Strong ability to multi-task Ability to manage stress. Computer skills; proficient in use of multiple systems and technology resources. Requires a high school diploma or equivalent. Previous Call Center or customer service experience strongly preferred. Relies on instructions and pre-established guidelines to perform the functions of the job. Requires working in a large team environment with direction from various supervisory roles. Expected to maintain a set level of quality, production and attendance standards, as well as maintain communication with team leads Benefits/Other Compensation This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570. Drug testing may be required; please contact a recruiter for more information. #LI-DNI #1176127 – Brianna Lucarini