Call Center Representative Position Available In Cobb, Georgia

Call Center Representative Findlay Roofing – 3.7 Marietta, GA Job Details Full-time $18 – $20 an hour 9 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Qualifications Sales Customer service Call center High school diploma or GED Inside sales Organizational skills Typing Appointment scheduling Phone etiquette Communication skills Entry level

Full Job Description Call Center Representative Location:

Marietta, GA (On-site)

Job Type:

Full-time, 40/hours per week About Findlay Roofing Findlay Roofing is one of Georgia’s top-rated and fastest-growing roofing companies. For over 25 years, we’ve earned the trust of thousands of homeowners by delivering high-quality service, exceptional craftsmanship, and a team culture built on respect, care, and growth. The Role We’re looking for an energetic and dependable Call Center Representative to join our high-performing team. You’ll be responsible for answering inbound calls, making follow-up outbound calls to warm leads, and booking appointments for in-home roofing estimates. This role sits directly with the team in a fast-paced, collaborative environment—so strong communication, organization, and teamwork are essential.

Schedule:

11:00 AM-7:00 PM What You’ll Do Manage a high volume of inbound and outbound calls with professionalism and empathy Schedule appointments for in-home roofing consultations Provide accurate information about our services and answer customer questions Build rapport with prospective and current customers through clear, friendly communication Resolve customer issues promptly or escalate as needed Perform clerical tasks such as scanning, filing, and mailing Follow company communication procedures, scripts, and guidelines Track interactions and updates in CRM (ServiceTitan) and internal systems (Five9) What You Bring Prior experience in a call center, customer service, or phone-based scheduling role – required Excellent phone etiquette, communication, and typing skills – required Able to handle high volumes of calls with professionalism and accuracy Detail-oriented with strong organizational skills Team-oriented, respectful, and eager to support others Comfortable learning and working within integrated systems and scripts Experience in inside sales or appointment setting is a plus High school diploma or equivalent required What We Offer Competitive hourly pay with performance bonuses Medical, dental, and vision insurance 401(k) retirement plan Paid time off Opportunities for growth and advancement within the company A supportive team culture with a focus on doing the right thing—for customers and employees alike

Compensation:

$18.00 – $20.00 per hour + 20% monthly performance incentives Join a team that takes pride in protecting homes and earning trust—one roof at a time.