Call Center Team Lead Position Available In Cobb, Georgia

Call Center Team Lead Capitol Bridge, LLC. – 3.0 Columbia, SC Job Details Full-time $45,000 a year 4 hours ago Benefits Paid holidays Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Bilingual CRM software Microsoft Excel Customer service Call center experience Mid-level Microsoft Office 2 years Communication skills Training delivery Full Job Description Capitol Bridge, LLC is seeking a full-time Team Lead to join our Disability Applicant Support team in Columbia, SC. Since our establishment, we have been committed to enhancing government services for our clients. We are seeking an experienced Team Lead to help drive day-to-day operations, support staff development, and ensure alignment with service level agreements for our South Carolina Department of Health and Human Services project. The call center operates from 8:00 AM to 5:00 PM, Monday through Friday, and the position offers an excellent pathway to grow within the team.

Pay and Benefits:

Base Rate:

$45,000 per year Health, Dental, and Vision benefits 401(k) plan with company match Paid holidays Paid Time Off (PTO)

Key Responsibilities:

Serve as a role model in promoting a positive work environment and team accountability Provide coaching, guidance, and daily workflow support to Case Managers Conduct initial performance feedback conversations and escalate to Supervisors as needed Monitor queues and ensure daily task alignment with production goals Participate in audits and reviews to ensure pre-QA readiness Support training delivery and knowledge-sharing initiatives Assist with enforcing departmental policies and expectations

Duties and Responsibilities:

Act as a point of contact for team-related questions and minor escalations Ensure real-time adherence to production and quality expectations Track and report work progress; flag delays or process breakdowns Log into case queues as needed to support production during peak periods Collaborate closely with Supervisors, QA, and Training to resolve challenges Communicate timely updates and changes to front-line staff Maintain basic records and ensure staff have appropriate tools and access Perform other duties as assigned to support program success

Education and Qualifications:

At least 6 months in a team leadership, coaching, or mentorship role Minimum 2 years of customer service, case coordination, or call center experience Excellent verbal and written communication skills Ability to exercise good judgment and take initiative in day-to-day problem solving Organized and effective at time management and task prioritization Familiarity with Microsoft Office and CRM tools; Excel proficiency preferred Bilingual is a plus, but not required Reasonable Accommodation If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. EEO Statement

CAPITOL BRIDGE

is an Equal Opportunity Employer. All employment decisions at

CAPITOL BRIDGE

are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Texting Notice We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.