Collision Customer Service Representative/ Body Shop Advisor **Collision experience is required** Position Available In Cobb, Georgia

Collision Customer Service Representative/ Body Shop Advisor

• Collision experience is required
• 4.5 4.5 out of 5 stars 2184 Cobb Pkwy NW, Kennesaw, GA 30152
• Collision experience is mandatory

• Responsibilities:

• Provide exceptional customer service to clients via phone, email, and chat
• Assist customers with inquiries, concerns, and requests in a professional and timely manner
• Handle and resolve customer complaints or issues with empathy and patience
• Perform data entry tasks accurately and efficiently
• Conduct outbound calls to follow up with customers or provide updates as needed
• Utilize phone etiquette skills to ensure positive customer interactions
• Identify opportunities for upselling or cross-selling products or services

Qualifications:

• CCC one software experience is a plus
• Fluent in English and Spanish (bilingual)
• Strong communication skills, both verbal and written
• Previous experience in customer service or a related field is preferred
• Ability to analyze customer needs and provide appropriate solutions
• Proficient in data entry and computer skills
• Sales experience is a plus We offer competitive pay and benefits packages.

Join our team of dedicated professionals who are committed to providing excellent customer service. to be a part of our dynamic team!

Job Type:

Full-time Pay:

$15.00

• $22.

00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Shift:

Day shift

Experience:

Collision CSR:

2 years (Preferred) Ability to

Commute:

Kennesaw, GA 30152 (Preferred)

Work Location:

In person