CSR/DSR Position Available In Cobb, Georgia

CSR/DSR All Airs Home Services Kennesaw, GA Job Details $16 – $18 an hour 15 hours ago Benefits Paid training Disability insurance Health insurance Dental insurance Paid time off 401(k) 4% Match Employee assistance program Vision insurance 401(k) matching Qualifications Customer service Call center Mid-level Dispatching HVAC Computer skills 1 year Full Job Description All Airs Home Services is Hiring a Customer Service Representative/Dispatcher to join our Team! Come Grow with Us! We keep Growing because we ONLY hire the BEST and Our Customers Love Us for it! At All Airs Home Services, we are dedicated to providing reliable service and expert installation of heating and air conditioning systems. Our commitment to excellent customer service and using only the highest quality equipment is unwavering. With over 30 years of combined experience in the HVAC industry, we understand the importance of customer satisfaction and the need for dependable solutions. We have built a stable commercial and residential client base, reflecting our reputation as a trusted provider in the industry. A significant portion of our business comes from referrals, demonstrating our dedication to customer satisfaction. On average, our customers have been with us for over 18 years, a testament to the lasting relationships we forge. Job Overview As a Customer Service/Dispatcher you will keep our business running smoothly by providing support for our customers and service technicians. You will manage call volume and scheduling skillfully prioritizing multiple requests. Organized and attentive, you handle dispatch and scheduling duties, selecting the appropriate technician for each job and booking appointments in the most efficient way possible. You’re capable of meeting challenges as you dispatch urgent service requests. Our skilled technicians will depend on you to provide accurate and detailed information. Our ideal candidate is self-motivated and independent proactively assisting in resolving problems. Your mission will be to make every customer a happy one while providing a 5 Star Customer Service experience. What We Offer Competitive Pay ($16-$18HR) 80% Company Paid Medical Insurance Dental, Vision, Short-Term and Long-Term Disability 401K w/ 4% Company Match Employee Assistance Program (EAP) 2 Weeks PTO Paid Training to help you grow individually and professionally Responsibilities Schedule and dispatch technicians (Right Call Right Tech) Handle call volume accurately Monitor technician location to coordinate service and technician availability Maintain technician database and communicate accordingly Oversees equipment availability; assigns drivers, trucks, and extra drivers when needed. Monitor technician working hours to ensure compliance with federal and state laws and regulations. Performs other related duties as assigned Qualifications 1-2 years of HVAC Call Center Customer Service Experience 1-2 years of HVAC dispatching experience Previous experience in a high-paced customer service position Computer proficiency Service Titan experience •Must be available to work Monday-Friday 8:30am-5pm w/occasional on call•Must be able to pass a background check, and drug tests prior to and throughout employment. Long-Term Employment Opportunity EOE