Customer Experience Specialist Position Available In Cobb, Georgia

Customer Experience Specialist Best Little Dog House in Georgia 1225 Winchester Parkway SE, Smyrna, GA 30080 Must Love People and Dogs – Pet Resort Team Members Wanted If you love people and are hard-working, a positive role model, fun-loving, full of endless amounts of energy, understand what true responsibility is, will stop and help someone in need, and believe that you can make a difference in the lives of pets and people, then we want to talk to you! We hire individuals to form the best team of college students, teachers, and other professionals to make an impact in the lives of pets and their people. We are looking for team members who will bring tons of energy, creativity, compassion, and love for pups and people to this dynamic and fast-paced environment. Did you know pet care is a career? Do you love dogs? We are looking for energetic, positive people to join our established team. This is a part time position; daytime, holiday, and weekend availability is a must. We provide training on customer service and dog behavior!

Responsibilities:

Provide enjoyable, positive client interactions. Report to work on time all the time. If you are late, you are impacting (and upsetting) customers directly. Efficient and accurate customer check-ins particularly daycare weekday morning drop-offs and peak boarding drop-off times Input client reservations, check for double bookings, vaccinations records, client conflicts, etc. Run reports to identify missing customer and pet information such as vaccination records, emergency contacts, and updated contact information Contact customers to complete agreements, update vaccination records, and complete customer and pet profiles Promote, communicate and deliver BLDH’s products and services. Positively greet all clients, explain BLDH’s programs, and suggest products and services which are best for each individual client. Properly record any incidents and discuss with Customer Experience Manager. Ensure all necessary documentation is readily available and up to date. Deliver outstanding client service through knowledge of products, services, and benefits available through BLDH. Exceed all Key Performance Indicators (KPI’s). Follow through with all commitments made to clients and/or other BLDH, LVC, and LPG team members in a timely manner. Maintain all supplies, equipment, enclosures, and tools needed. Report any repairs needed. Maintain front office and front building cleanliness concerning dusting, sweeping, mopping, and disinfecting. Maintaining front entrance cleanliness from the parking lot, walkway, front yard, and outdoor entrance. This includes clearing debris, removing animal waste, and cleaning the exterior of door and windows leading into the customer entrance. Cleaning the lobby air purification device exterior and vacuuming the filter weekly (or more often as needed) Educate and offer customers our full suite of services Conduct Welcome Calls for new pups and/or customers to understand their needs and customize recommendations to them based on their desired experience Contact customers via phone, email, and other communication channels to consult with them to customize their pup’s default services and add-ons Create and publish posts to social media platforms such as Facebook and Instagram Moderate and respond professionally and timely to social comments Adjust booking system settings to accommodate new services, updates and changes to existing services, and changes to suites and rooms Check mail daily and distribute as needed Handle all vendor (deliveries, HVAC, maintenance, etc) arrival communications in a professional and timely manner Transport all deliveries under 40lbs to a holding area out of sight to customers Open packages delivered to Best Little Dog House and shares with the appropriate contact (Lodging & Daycare Manager, Customer Experience Manager, Groomer, Owner) Notify the Lucy’s Veterinary Care team about package arrivals particularly rush orders or refrigerated packages Transport refrigerated or temperature sensitive packages to the refrigerator or freezer in a timely manner if the Lucy’s Veterinary Care team is unavailable when delivered Additional Responsibilities Demonstrate high degree of professionalism in communication, attitude and teamwork with clients, employees, corporate partners and vendors. Demonstrate a high level of quality of work, attendance and appearance. Adhere to local, state and federal employment laws. Work flexible shifts including nights, weekends and holidays. Ability to be flexible and willing to work extended hours when necessary. Any additional duties assigned by the Customer Experience Manager. Physical Demands Standing or walking 40% of scheduled shifts. Required to lift, move and carry up to 40lbs. Ability to control and walk a dog with a leash. Ability to use a ladder and/or step stool. Ability to read, count and write to accurately complete all documentation and reports.

Job Type:

Full-time Pay:

$15.00 – $18.00 per hour

Benefits:

Flexible schedule

Shift:

10 hour shift Day shift No nights

Work Location:

In person