Customer Service Representative Position Available In Cobb, Georgia

Customer Service Representative 3.2 3.2 out of 5 stars Atlanta, GA 30336 Customer Service Representative Needed- Atlanta, GA CKS Packaging, Inc is hiring a Customer Service Representative experienced in a manufacturing, distribution or similar business to business setting in Atlanta, GA. CKS Packaging succeeds by promoting a diverse, respectful, and friendly teamwork environment. As one of the nation’s leading manufacturers of plastic containers, we not only make a difference in the community but offer each employee the opportunity to enhance their skills and build a meaningful career. If you are looking for a family-oriented company that lives by its values, join our team today! (Please note if you are viewing this posting on an external job board, unless specifically stated in the posting, the provided hourly/salary estimates may not be accurate as they are not provided by CKS.) What’s In it for You? Competitive pay based on experience and qualifications Excellent medical, dental, and vision benefits at modest employee contributions Discretionary Bonus 401k participation with Company matching contributions upon completion of first 30 days of service

Qualifications:

2+ years of Customer Service experience Experience communicating with all levels of an organization: Plant Managers, Sales Representatives, Logistics personnel, Direct business customers Freight dispatch experience Experience processing product orders Experience working with Dynamics 365 BC or comparable ERP/CRM program. High School Diploma or Equivalent Experience managing 10-40 accounts at a time Production/Inventory Planning and Customer Service Major Accountabilities Coordinate with production scheduler(s) to meet customer demand in a manner which minimizes changeover frequency and maximizes line efficiency. Review reports on finished and raw inventory at levels to ensure fulfillment of customer orders and efficient use of working capital. Manage and conduct verbal and electronic communication with customers concerning orders service, complaints, errors, account questions, billing, cancelations, and other inquiries. Listen and respond to customers’ needs and concerns – research answers/solution as needed Maintain detailed log of substantial customer contacts and any actions taken. Involve Operations Manager, Quality Manager, Sales Manager, or other personnel as appropriate Provide information as needed regarding products and services Execute daily/weekly customer orders, determine/assess special charges, and ensure that the plant is properly compensated for value-added services rendered. Review production reports, inventory reports, shipping manifests, customer billing, and other information as required to ensure effective coordination with production, sales, warehousing, shipping, and accounting functions.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift People with a criminal record are encouraged to apply Application Question(s): Do you have experience working with Dynamics 365 BC or a comparable ERP/CRM program? What pay rate (range) are you seeking?

Experience:

Customer service: 3 years (Required) Freight dispatch: 1 year (Preferred)

Work Location:

In person