Customer Service Specialist Position Available In Cobb, Georgia

Customer Service Specialist etuHOME Marietta, GA Job Details Full-time $20 – $25 an hour 17 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Microsoft Word Microsoft Excel Oracle Microsoft Outlook Inventory management Customer service ERP systems NetSuite English Mid-level Microsoft Office E-commerce Data entry experience (1-2 years) Data entry B2B Phone etiquette 2 years Communication skills Full Job Description About etúHOME etúHOME is a luxury gift and lifestyle brand rooted in European design, reimagined for the modern home. We specialize in thoughtfully crafted products that bring effortless luxury to everyday living, ranging from sustainable kitchen accents and artisan-made furniture to curated homewares and decorative accessories. With a growing presence across both retail and wholesale channels, etúHOME has been recognized by House Beautiful as one of the Top 100 Retail Stores in America. Beyond the storefront, our team is dedicated to delivering exceptional customer experiences at every touchpoint, whether in person, online, or through our valued trade partnerships. We’re a passionate, creative, and collaborative group that thrives on turning first-time customers into lifelong brand advocates. Our office team plays a key role in supporting this mission- helping to drive growth, streamline operations, and uphold our commitment to quality, service, and design excellence. Job Summary We are looking for a Customer Service Specialist who enjoys working collaboratively, staying organized, and ensuring every detail is accounted for- from order entry to final delivery. This role is critical to maintaining smooth operations between our internal teams and external customers, whether supporting retail inquiries, assisting wholesale partners, or managing day-to-day logistics. The ideal candidate brings precision, professionalism, and a passion for home décor to everything they do. Primary Responsibilities

• Accurately enter and manage dropship orders in our ERP system, verifying availability, pricing, and shipping details.
• Monitor the full order lifecycle to ensure timely and accurate fulfillment.
• Act as a liaison between internal remote teams in both our corporate office and retail location.
• Maintain updated inventory levels across multiple platforms, proactively resolving discrepancies.
• Submit invoices and upload tracking information through wholesale partner portals on a daily basis.
• Communicate directly with retail customers to assist with product questions, tracking, returns, and backorder information.
• Manage the full claims process for damaged shipments, quality concerns, or lost items with both customers and shipping carriers.
• Maintain strong communication with wholesale partners, providing updates on inventory, fulfillment status, and backorder ETAs.
• Support continuous process improvements to enhance service delivery and operational efficiency. Job Requirements
• 2+ years of experience in customer service, logistics, or e-commerce fulfillment.
• Strong problem-solving skills with a solutions-first mindset.
• High attention to detail and accuracy, especially in order processing and data entry.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office 365 (Outlook, Excel, Word).
• Ability to manage multiple tasks at once and prioritize effectively in a dynamic environment.
• Demonstrated experience working with ERP systems such as Oracle NetSuite or similar platforms.
• Comfortable collaborating with remote teams and serving as an on-site resource. Preferred Qualifications
• Experience with dropship or B2B environments.
• Familiarity with wholesale customer portals and inventory management platforms.
• A passion for or interest in home décor and interior design is a strong plus.
• Ability to lift and move packages as needed in a warehouse environment.
• Desire for long-term growth and advancement within the company.

Compensation and Benefits:

This is a full-time, in-person role with a competitive salary.

Additional benefits include:

• Company health insurance plan
• 401k
• Up to 5 weeks paid time off based on length of employment Ready to Join Us?

We’d love to hear from you. Please send your resume and cover letter to and let us know why you’d be a great fit for etúHOME.

Job Type:

Full-time Pay:

$20.00 – $25.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Location:

In person