Lead-Level Customer Service Representative Position Available In Cobb, Georgia

Lead-Level Customer Service Representative 4.4 4.4 out of 5 stars 3400 Cobb International Boulevard NW, Kennesaw, GA 30152

Now Hiring:

Lead-Level Customer Service Representative Starting at $20/hour – Based on Experience TE Certified , a 5 star top-rated and fast-growing home service company, is looking for a Lead-Level Customer Service Representative to join our amazing team! Are you an experienced, motivated, and reliable CSR ready to take the next step in your career? Do you thrive in a fast-paced environment, love helping people, and want to be part of a company that values your contributions? If so, we’d love to talk to you! This is more than a job—it’s a long-term career with growth opportunities, a supportive culture, and awesome benefits.

What We’re Looking For:

2+ years of CSR experience (lead-level or senior CSR preferred) Home service industry experience (HVAC, plumbing, electrical, etc.) Strong communicator, confident on the phone, and quick on the keyboard ServiceTitan experience is a big plus Dependable, punctual, and solution-driven A go-getter attitude with strong leadership and team spirit

What You’ll Be Doing:

Answering incoming calls and making outbound calls with professionalism and care Scheduling service, maintenance, and inspection appointments Helping customers with products, services, memberships, and more Handling questions and routing them to the right department when needed Following up on open estimates, quotes, and membership renewals Keeping detailed and accurate customer records Collaborating closely with other departments to keep everything running smoothly

Benefits & Perks:

Starting pay from $20/hour , based on experience 100% company-paid health insurance for employees 401(k) with company match Company-paid life insurance Health Savings Account (with weekly company contribution) Gym reimbursement Paid vacation, holidays, and personal time off Weekly and monthly bonuses Fun, challenging, and supportive work culture with growth opportunities We’re building something great at TE Certified—join us and be part of it! TE Certified is an equal opportunity employer and a drug-free workplace.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift Evening shift

Work Location:

In person