Member Services Representative Position Available In Cobb, Georgia

Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation’s third largest arts center. Comprised of three Art Partners—Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art—there’s a role for everyone at The Woodruff.

Reports to:

Associate Director, Membership FLSA:

United States of America (Non-Exempt)

Employment Status:

Regular/Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following: Answer member and non-member calls; assist with member issues and questions; promote membership sales through inbound and outbound; provide verbal information for all programs Maintain appearance of the Member Services Support Line Area and insure that current information and brochures are well stocked. Responsible for understanding all written information (manual, HIGHLife/HMA Magazine, etc.) and daily verbal and written instructions given by supervisor Clearly relay all information to members and the general public about exhibitions, special events, programs, lectures, films, etc. Demonstrate professional courtesy to co-workers, as well as proper phone etiquette Answer general questions about prospective membership promotions Provide feedback to supervisors about effectiveness of promotions, member problems, member feedback on programs, etc. Responsible for promoting team effort within customer service staff Assist supervisor in coordinating mailings, ticket orders, etc. Train and become proficient with aspects of Tessitura Responsible for arranging coverage and coordinating the supervisor when needing time off

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

2 + Customer service and/or sales experience College degree preferred Bilingual proficiency in Spanish preferred

Skills and Abilities:

Excellent verbal communication skills Ability to recognize customer attitudes and handle customer concerns quickly Ability to interpret a variety of instructions furnished in written and oral form Ability to adapt quickly to changes in daily routines Ability to work well under pressure Ability to motivate and create enthusiasm Ability to be a team player

Physical Demands/Work Environment:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some standing, walking, bending, frequent use of hands, stooping and light lifting (at least 10 pounds) is needed. The noise level in the work environment is usually moderate. The Woodruff Arts Center is one of the largest arts centers in the world, home to the Tony Award-winning Alliance Theatre, the Grammy Award-winning Atlanta Symphony Orchestra (ASO) and the High Museum of Art, the leading art museum in the Southeast. Over 800,000 patrons travel to The Woodruff for outstanding theatre, music and exhibitions each year. Employment Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation’s third largest arts center. Comprised of three Art Partners—Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art—there’s a role for everyone at The Woodruff. Benefits