Service desk Call center Position Available In Cobb, Georgia

Service desk Call center Expedite Technology Solution Atlanta, GA Job Details Contract $18.51 an hour 2 days ago Qualifications Spanish Customer service Call center Mid-level Databases Data entry Phone etiquette Associate’s degree Full Job Description shift

M, T, W, TH, F

(between the hours of 5:30 a.m. – 7 p.m.) , except on district holidays. Parking will be off-site.

Scope of Work/Key Responsibilities:

Monitor answer telephone system and take calls from Parents, Schools, Citizens Make return calls to Parents, Schools and Citizens. Log all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact Escalate incidents as dictated. Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed Remotely connect to user computers and assist with resolving issues as necessary. Perform proactive support activities including but not limited to:

Provide support for APS IT projects (as needed). Installing and setting up Air Watch on mobile devices Ensuring that antivirus software installed on all machines and scans are completed routinely. Update user and asset information in database (as necessary) • Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient. Maintain exceptional customer service posture at

ALL TIMES.

Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes. Record and submit checklists or other documentation as may be required.

Skills and Qualifications:

3+ years’ work experience (minimum) … 5+ years preferred: Strong customer service skills and phone etiquette Maintain confidentiality Prior experience with data entry on databases important Prior experience in a call center preferred. Must have clean criminal record with the ability to pass finger-print background check Must be authorized to work in the Unites States.

Job Type:

Contract Pay:

$18.51 per hour Expected hours: 37.5 per week

Schedule:

8 hour shift Day shift Monday to

Friday Education:

Associate (Required)

Language:

English (Required) Spanish (Required)

Location:

Atlanta, GA 30315 (Required) Shift availability: Day Shift (Required)

Work Location:

In person