Utility Customer Service Representative Position Available In Cobb, Georgia

Utility Customer Service Representative

Type:

Full Time

Salary/Pay Rate:

Starting pay range: $18.97 – $24.18 per hour

Posted Date:

05/21/2025 2:07 PM
JOB SUMMARY
This position performs customer service duties in support of department operations.

MAJOR DUTIES

Receives and processes a variety of customer payments; issues receipts; posts payments to accounts; enters information into computer system.
Receives and processes applications for city services.
Processes new utility services, transfers of services, and disconnections.
Opens, stamps, sorts, and distributes mail.
Maintains and balances cash drawer.
Scans and copies documents.
Maintains inventory of office supplies.
Performs all other duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

Knowledge of customer service principles and practices.
Knowledge of computers and job-related software programs.
Knowledge of standard business arithmetic.
Knowledge of city utility service policies and procedures.
Skill in the maintenance of files and records.
Skill in resolving customer service issues.
Skill in oral and written communication.

SUPERVISORY CONTROLS

The Utility Services Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

The work consists of related customer service duties. Frequent interruptions contribute to the complexity of the position.
The purpose of this position is to assist utility customers. Success in this position contributes to the efficiency and effectiveness of a variety of department operations.

CONTACTS

Contacts are typically with co-workers, other city personnel, customers, and members of the general public.
Contacts are typically to provide services, to give or exchange information, or to resolve problems.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, or stooping. The employee frequently lifts light objects.
The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

MINIMUM QUALIFICATIONS

High school diploma or equivalent required.
More than one year of related experience required.
Must successfully pass background and credit check.

QUALIFIED BILINGUAL APPLICANTS

(SPANISH/ENGLISH)

ARE ENCOURAGED TO

APPLY.