Customer Service Specialist/License Technician Position Available In Dawson, Georgia

Customer Service Specialist/License Technician City of Dawsonville 451 Highway 53 E, Dawsonville, GA 30534 Please visit https://www.dawsonville-ga.gov/hr/page/customer-service-specialistlicense-technician to read the full job description. In addition to submitting your resume, please complete a City of Dawsonville job application which can be found on our website. Job Overview This position is responsible for participating in and providing skilled clerical and customer service support to the Planning and Zoning Department. That includes, but is not limited to, permitting, inspections, development review, city’s license, and tax operations functions of the department. Duties Provides clerical responsibilities, answering telephone, and greeting visitors; provides information and messages; refers to appropriate personnel. Prepares monthly Occupational Tax Certificate renewals, including but not limited to, administering the renewal process in the City’s financial software and mailing / emailing renewals to registered businesses. Assists with completion of new applicants, answers inquiries and provides information related to, but not limited to, short-term rental, pawn shop, occupational tax certificate, etc. Verifies that all documents received are following the City’s code. Receives and logs in all plans, letters, applications, etc. for the department and distributes to the appropriate personnel. Provides inspector with support and scheduling as needed. Assists builders, contractors, and the general public with information on the permitting, inspections, and development review process. Calculates, accepts, and records money paid for applications, permits, licenses, taxes, fees, and other charges. Establishes and maintains electronic and paper files for building permitting, inspections, and development files, records, reports, logs, etc. Provides assistance in maintaining department supply inventory; organizing supply closet; reordering supplies; and the overall organization of the department’s common areas. Assists with the preparation of departmental information for meetings as needed. Prepares a variety of letters, correspondence, reports and memoranda. Prepares / revises forms, applications, packets, and booklets. Attends training to remain proficient in duties and responsibilities. Notarizes documents for staff and public. Live Streams City Council, Historic Preservation, Planning Commission and Downtown Development Authority Meeting. Performs other related duties as assigned. Qualifications Proficient in Microsoft Office Suite or related software (word, excel, Power Point, Publisher, etc.). Knowledge of computers and job-related software programs. Proficient in performing basic mathematical calculations. Proficient in basic professional communications (i.e. letter, emails) Excellent verbal and written communications skills Excellent organizational skills Skill in maintaining accurate records and preparing reports Knowledge and application of department policies, procedures, equipment, directives, City’s ordinance. Knowledge of City’s ordinances, policies, and procedures. Ability to handle difficult and irate customers with confidence, knowledge and professionalism. Skill in prioritizing, organizing, oral and written communication. Skill in the analysis of problems and the development and implementation of solutions. High School diploma or equivalent is required. Minimum of three (3) years experience working in government is preferred. Considerable experience in a professional office environment, some of which must include customer service and / or public contract, is required. Considerable experience in the operation of computers and software applications is required. Occupational Tax / Business License experience is preferred.

Job Type:

Full-time Expected hours: 40 per week

Shift:

Day shift

Work Location:

In person