Client Service Coordinator Position Available In DeKalb, Georgia

Job Description:

Does the opportunity of representing a global leader intelecommunications excite you? If yes, this role might be the onefor you! As a Client Service Coordinator , you’ll have a crucialrole in creating meaningful connections with every customerinteraction. You’ll also play a huge part in introducing newAT&T services, technology, and tailored solutions to help drivesales. If you’re passionate about helping every home in yourneighborhood connect to innovative technology, we’d love to hearyour story! A Client Service Coordinator’s day-to-day work include:

Addressing and resolve customer inquiries at our front desk in atimely and efficient manner Accurately handling customer concernsregarding service, billing, payments, and collections Identifyingand pursuing sales opportunities by recommending tailored solutionsClearly explaining billing statements and product functionalitiesto customers Providing initial troubleshooting for common issues,escalating complex problems as necessary Fostering customer trustand encourage repeat business through effective problem resolutionAssisting customers with a wide range of inquiries, includingtechnical support needs Joining mentorship sessions alongside otherClient Service Coordinators to sharpen customer service and peopleskills