Customer Care Representative Position Available In DeKalb, Georgia

Job Description:

Do you excel at building relationships and providingtelecommunications support? Join Regal Management as a CustomerCare Representative to help businesses succeed with theirtelecommunication needs! We are a leading partner in thetelecommunications division and are committed to boosting brandawareness to local businesses. We are actively seeking a dedicatedCustomer Care Representative to join our team and work withcustomers and business. This Customer Care Representative rolefocuses on serving as a trusted resource for business with anytelecommunication inquiries and ensuring they are satisfied withAT&T’s cutting-edge solutions. As a Customer CareRepresentative you will drive present services, create satisfactionthrough sharp communication, problem-solving, and adaptability andprocess any sales orders necessary. Fully trained to resolveinquiries, the Customer Care Representative will optimize telecomsolutions, and provide strategic guidance to build lasting businesspartnerships with confidence, expertise, and a commitment toservice excellence. Responsibilities of the

Customer CareRepresentative:

Act as the primary contact for customers andbusiness with AT&T Services, handling inquiries, support needs,and ensuring continued satisfaction Process orders for businessesnew internet, wireless and phone services Efficiently resolveservice issues, billing concerns, and technical questions withprofessionalism and a solutions-driven mindset Guide new businesscustomers through account setup, and ensure a seamless accountexperience Proactively connect with customers, monitoringsatisfaction, addressing concerns, and maximizing their use ofAT&T solutions Educate customers on AT&T’s latest products,service upgrades, and features that support their operationalgrowth Collaborate across departments, working with AT&T’ssales, technical, and billing teams to resolve issues and improvecustomer experiences