Customer Service Associate Position Available In DeKalb, Georgia

Customer Service Associate Fix it for Forty Atlanta, GA Job Details Full-time $20.98 – $22.17 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer communication Customer service Upselling No experience needed Cross sales Data entry Customer support 1 year Phone etiquette Cash handling Communication skills Entry level Under 1 year Customer surveys Full Job Description Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. This position requires a proactive individual who is comfortable in a fast-paced environment and has a passion for delivering outstanding customer service. Duties Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide information about products and services, addressing any questions or concerns. Handle outbound calling to follow up on customer inquiries or feedback. Maintain accurate records of customer interactions and transactions in our computerized system. Assist with cash handling processes as needed, ensuring accuracy and compliance with company policies. Collaborate with team members to improve service delivery and enhance the overall customer experience. Identify opportunities for upselling or cross-selling products based on customer needs. Participate in training sessions to stay updated on product knowledge and customer service techniques. Experience Previous experience in a customer service role, preferably in a call center or office environment. Strong communication skills, both verbal and written, with the ability to effectively articulate information to clients. Proficient in using computerized systems for data entry and record keeping. Experience with cash handling is a plus. Ability to work well under pressure while maintaining a positive attitude. Excellent problem-solving skills with a focus on client satisfaction. A team player who is willing to collaborate and support colleagues in achieving common goals. Join us in providing exceptional service to our customers while growing your career in a supportive environment!

Job Type:

Full-time Pay:

$20.98 – $22.17 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person