Customer Service Rep Mail/Conference Services Position Available In DeKalb, Georgia

Customer Service Rep Mail/Conference Services :

1+ to 2 Years (EES)

ATLANTA, GA

Position Type
Full time
Requisition ID
30548
Level of Education
Years of Experience
1+ to 2 Years
About Exela Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela’s software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. – Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.
Health & Wellness
We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring:

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.
Job Description
Conference Services plays a key role in delivering a professional, welcoming, and efficient workplace experience. This position is responsible for greeting guests, supporting employees, coordinating visitor and workspace logistics, and ensuring the office environment is clean, well-stocked, and operating smoothly. The ideal candidate is proactive, service-oriented, and highly organized.

Key Responsibilities:

Maintain highest level of customer care while demonstrating a friendly and cooperative attitude
Effectively address and resolve client and customer concerns and/or complaints
Demonstrate flexibility in satisfying customer in high demand environment
Develop a familiarity with the building occupants for whom you are assisting
Greet and present a professional and friendly image to employees, visiting guests and customers
Serve as a point of contact for visitors, customers, or employees who are lost or require direction
Provide information regarding building services, parking, cafeteria hours, etc.
Steer customers to correct processes and vendors regarding special needs of the site (catering services, maintenance, audio-visual, etc.)
Maintain clean, organized, and professional work areas
Participate in Exela Enterprise Solutions and customer mandated training
Handle and monitor seating bookings (cubicles), utilizing the reservation system and focusing on the strategic assignment so as to maximize utilization
Identifying seating booking conflicts or potential booking conflicts, suggesting solutions
Track and order inventory/supplies from vendors; to include ordering and stocking of supplies for the service areas, conference rooms, supply rooms, and other areas as designated.
Perform daily walk through of the area, perform straightening of conference rooms, break rooms and public areas during walk through as needed.
Request facilities attention for maintenance/safety issues observed on walk through.
Respond to numerous phone calls
Correspond via email using Microsoft Outlook
Provide limited technology support
Provide backup support for conference/meeting room reservation.
Provide special project and administrative support on an ad hoc basis
Ensure that deadlines are met; prioritize workload assignments
Maintaining all logs and reporting documentation with attention to detail Participate in cross-training
Adhering to all safety procedures
Consistently adhering to business practice guidelines and policies
Provide back up support to mail services functions as needed
Taking direction from Team Leader or Service Delivery Manager

Qualifications:

Minimum of 1 year customer service related experience required.
Computer proficiency in email environments, Microsoft Office Suite or similar programs
Exceptional Customer Service Skills & Professionalism
Provide a professional manner and appearance when on duty.
Strong planning, prioritization and organizational skills
Ability to multi task and manage multiple priorities and deadlines is critical
Self-motivated and possess a strong sense of responsibility
Strong attention to detail and follow through
Excellent communication skills both verbal and written
Work effectively with a diverse range of individuals and groups
Willingness to cross-training for other job functions
Ability to effectively work individually or within a team in a fast paced environment
Ability to lift and/or move items up to 50 pounds or maximum allowed by current State Law with or without accommodations
Ability to sit, stand and/or walk for long periods of time with or without reasonable accommodation
Ability to meet employer’s attendance policy
“The pay range for this position starts at $16/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Exela recruiters or representatives will only contact you from emails ending with exelaonline, exelatech, lexicode, rustconsulting or ersgroup. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.