Customer Service Representative Position Available In DeKalb, Georgia
Tallo's Job Summary: The Customer Service Representative position in Decatur, GA involves coordinating customer orders, managing order acknowledgements, handling payments, and addressing customer inquiries. Additional responsibilities include maintaining customer records, resolving issues, providing administrative support, and assisting with showroom activities. This full-time role requires a high school diploma/GED, bilingual skills preferred, and proficiency in Microsoft Office and Outlook. It also entails occasional lifting up to 25 pounds and the ability to work in both office and warehouse settings. The schedule is Monday to Friday from 7am to 4pm.
Job Description
Customer Service Representative 3.3 3.3 out of 5 stars Decatur, GA It is the primary responsibility of this position to coordinate and manage the customer ordering process. This includes but is not limited to creating order acknowledgements, posting signed order acknowledgements and payments to individual orders, communicating with customers on deliveries and backorders, and answering general order/material questions. Moreover, below details additional responsibilities related to maintaining the customer relationship, as well a general office responsibility.
JOB RESPONSIBILITIES
Processing order acknowledgements from inception, recording approval documents on order acknowledgements, accepting payment if applicable, and setting delivery of product. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Provide clerical and administrative support as necessary. Provide showroom support by assisting with customer selection as necessary.
ACCOUNTABILITIES AND PERFORMANCE MEASURES
Time Management, Customer Engagement, Attention to Detail, Well Organized Work environment & Physical demands Requires occasional lifting up to 25 pounds. Must be able to multitask and complete tasks. Must have ability to be work in both an office and warehouse setting Requires occasional exposure to outdoor weather conditions.
REQUIREMENTS/EDUCATION AND EXPERIENCE
High school Diploma/GED Bilingual preferable Ability to type 30-35 words per minute Computer skills: Microsoft Office, Outlook
PERSONAL ATTRIBUTES
Positive Attitude
- Cooperation, Courteous, Friendly, Honest, Respectful Teamwork
- Collaborative, Team Player, Accept Feedback, Customer Service, Emotional Intelligence, Interpersonal Skills Work Ethic
- Multi-tasking, Organization, Time management &
Efficiency, Strategic Planning, Results Oriented Job Type:
Full-time Schedule:
Monday to Friday (7am to 4pm)
