Customer Success Associate Position Available In DeKalb, Georgia

About Us We are Cyclomedica – bringing light into nuclear imaging since 1986. We have paved the way with nuclear medicine solutions in Australia and around the globe. From innovation, development to clinical practice applications – we are the world leaders in functional lung ventilation imaging with our proprietary technology: Technegas®. Created and manufactured in Australia our flagship product Technegas® has revolutionised diagnostic lung imaging and today transform the lives of millions of patients in 66 countries around the world. Following

U.S. FDA

approval, we are proud to bring this innovative technology to the U.S. market, expanding our mission to redefine excellence in nuclear medicine. Join us as we continue to shape the future of nuclear medicine. About the Role This role will be responsible for providing a wide range of Cyclomedica customer service and support / coordination of activities for the Sales, Service, Operations, Clinical Applications, and Administration teams within Cyclomedica. It is a part-time position, approximately 20 hours per week. Key Responsibilities Customer Service Work collaboratively with our customers, the sales, service, administrative and company team. Work cross functionally with the head office and global teams as required. Deal with incoming customer enquiries. Assisting the sales | service | administration team with daily administration activities. Assist in preparation of customer proposals | agreements | tenders and manage regular follow up with customers Manage | assist in the processing of customer orders – processing | order placement with suppliers | order status | stock receiving | dispatching | invoicing and shipping documentation (local and global). Communicating internally important feedback from customers. Assist in coordinating, responding and steering queries from customers relating to our products and services. Distribution and follow up of customer information | notifications. Assist with trade show preparation including managing inventory and coordinating shipments to / from shows Assist in reporting monthly sales tasks, active proposals, open | back orders to the sale team Assist in installation planning | co ordination Admin Maintain and update accurate customer records | licenses | CRM systems. General administration duties. Assist in Executive Team Support including Management meeting preparation | coordination | contract | document | report management | file administration | communication | events/conferences Record keeping | filing Supporting the sales team with general operations to help reach the team’s objectives. Finance and Accounting Assist in overseeing the entering and processing details Assist in the sales and purchase order processes both locally Reconciliation support and assistance as required Accounts Receivables as required System inventory receipt as required Required Qualifications and Experience Advanced computer skills and knowledge of MS office Knowledge of Pipedrive a plus Exposure to an office administration environment Knowledge of clerical and administrative procedures and systems Knowledge of principles and practices of basic office management Exceptional communication skills – written and verbal Flexible and adaptable, open to change Ability to demonstrate tenacity and resilience and maintain drive and focus in the face of challenges or setbacks Proactively seek solutions, showing persistence in problem-solving and a commitment to achieving objectives Ability to prioritise, plan and organise Problem solving ability Information gathering and information monitoring Attention to detail and accuracy Ability to work collaboratively as part of a team Why join our team? Rare opportunity to join a company that manufactures both drug and medical devices Competitive and attractive salary package Professional development opportunities Be part of an inspired and talented team Company culture that values respect, collaboration, innovation and ethics We are committed to providing products, services and solutions that improve clinical outcomes every day. If you feel the same – we would welcome your application!