lead customer service representative Position Available In DeKalb, Georgia

jobs
office and administrative support occupations
lead customer service representative
lead customer service representative.
tucker, georgia
posted 1 day ago job details summary $20 – $21 per hour
temporary
high school
category
office and administrative support occupations
reference
AB_4748121
Are you a natural leader with a passion for delivering exceptional customer service? We’re looking for a Lead, Customer Service Representative who thrives in a fast-paced environment and is ready to inspire a team to reach new heights. If you enjoy mentoring others, solving complex problems, and making an impact every day—this might be the role for you.

Location:

Tucker, GA 30084

Rate:

$21.00

Hours:

10:00 a.m. to 6:00 p.m. or 12:00 p.m. to 8:00 p.m. Please online for consideration!

salary:

$20 – $21 per hour
shift: First
work hours: 10 AM – 8 PM
education: High School Responsibilities Directly supervise and organize daily operations of a team of customer service specialists.
Motivate and develop a high-performing, engaged team that consistently meets or exceeds performance goals.
Monitor individual and team metrics, identify trends, and analyze department results to recommend improvements.
Troubleshoot operational issues and support team members in resolving complex customer concerns. Serve as the primary escalation point for challenging or nuanced transactions. Complete reports, track KPIs, and communicate updates to leadership as needed.
Provide training, feedback, and coaching to ensure team members grow and succeed.
bilingual Spanish is a plus Skills
MS Office
Customer Service
Leading
Customer Relations
Customer support
Supervising
reporting
Problem Solving Qualifications
Years of experience: 4 years
Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.