Senior Client Services Representative Position Available In Dougherty, Georgia
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Job Description
Senior Client Services Representative Vinmon & Associates Albany, GA 31701 Overview We are seeking a dedicated and proactive Client Services professional to join our team. The ideal candidate will play a crucial role in managing client relationships and ensuring high levels of customer satisfaction. This position requires strong communication skills and the ability to analyze client needs effectively. Experience in Insurance is preferred but not required. Will train the right person. Familiarity with Salesforce or similar customer relationship management tools. Responsibilities Develop and maintain strong relationships with clients to ensure their needs are met and expectations exceeded. Communicate effectively with clients regarding product offerings, updates, and any issues that may arise. Utilize Salesforce for account management, tracking client interactions, and maintaining accurate records. Analyze market trends, and client feedback to identify opportunities for improvement and growth. Provide exceptional customer service by addressing inquiries, resolving issues, and offering solutions tailored to client needs. Conduct regular check-ins with clients to assess satisfaction levels, and gather feedback for continuous improvement. Requirements Proven experience in customer service or account management, preferably within the sales industries. Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively. Familiarity with Salesforce or similar customer relationship management software is highly desirable. Demonstrated ability to analyze data and market trends to inform decision-making processes. Excellent project management skills with a keen attention to detail. Ability to work independently as well as collaboratively within a team environment. A proactive approach to problem-solving with a focus on client satisfaction. Join us in delivering exceptional service and building lasting relationships with our clients!
Job Type:
Full-time Pay:
$15.00 – $20.00 per hour Expected hours: 40 per week
Schedule:
8 hour shift Monday to Friday No nights No weekends
Work Location:
In person
