Client Service Associate Position Available In Fayette, Georgia

Client Service Associate Staffeagle llc Peachtree City, GA 30269

Title:

Client Service Associate

LOCATION

Peachtree City

GA JOB TYPE

Full Time / Direct Hire

SCHEDULE

Monday to Friday, 8 AM to 5 PM

JOB DESCRIPTION

• We are seeking a motivated and enthusiastic Customer Service Representative to be the primary phone voice for our customers.
• The ideal candidate will have a pleasant speaking voice, excellent phone etiquette and a proactive approach to customer service.
• This is an in-office position located in Peachtree City

GA KEY SKILLS AND QUALIFICATIONS

• Proficiency in Microsoft Office Suite and basic computer skills
• Excellent verbal and written communication skills
• Friendly and professional phone demeanor
• Strong customer empathy and problem-solving abilities
• Organized and proactive with outstanding follow-up skills
• Logistics experience is a plus
• Experience with order entry programs or ERP (Enterprises Resources Planning) systems preferred

RESPONSIBILITIES

• Answer and manage all inbound customer calls
• Log and assign phone support requests
• Monitor and contact customers regarding expiring phone support contracts
• Provide quotes and confirm part orders with customers
• Communicate with vendors to monitor part order statuses
• Assign and manage RMA numbers (Return Merchandise Authorization)
• Collaborating with service and logistics teams for seamless customer support
• Educating customers on available service support plans and promotions
• Take ownership of customer issues, ensuring prompt resolution
• Identify and recommend process improvements
• Coordinate machine relocations and generate necessary documentation

PRIMARY LOGISTICS SUPPORT FUNCTIONS

• Act as the main point of contact for sales representatives regarding rate quotes
• Coordinate machinery pickup and delivery with the logistics team
• Collaborate with the service scheduler to ensure timely machine deliveries
• Maintain and manage a shipping calendar
• Send and track the return of installation packets before machine shipment Join us and help deliver an exceptional customer experience every day!

Job Type:

Full-time Pay:

$40,000.00 – $55,000.00 per year

Benefits:

401(k) 10% Match 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday No nights

Work Location:

In person