Service BDC Phone Consultant Position Available In Forsyth, Georgia
Tallo's Job Summary: Troncalli Subaru is hiring a Service BDC Phone Consultant to confirm appointments, manage rental vehicles, and provide excellent customer service. The role requires strong communication and computer skills, prior BDC or sales experience, and the ability to work full-time with benefits at a pay starting from $16.00 per hour.
Job Description
Service BDC Phone Consultant Troncalli Subaru 820 Atlanta Highway, Cumming, GA 30040 Troncalli Subaru ,a progressive and ever evolving automotive group, is currently looking for a Service BDC Phone Specialist! This position is responsible for building rapport with our valued customers and assisting with identifying their automotive needs. This position requires answering a high volume amount of inbound calls.
RESPONSIBILITIES AND QUALIFICATIONS
Contact customers to confirm appointments Initiate and close rental vehicles for service customers. Acquire from customer appropriate information. Correspond with Service Advisors regularly to schedule appointments, rental status of vehicles, etc. Maintain monthly rental Utilization at the highest amount possible. Correspond with customers to confirm appointments, respond to incoming service requests, Confirm customer appointments through Care Connect Scheduler. Become subject matter expert on SOA vehicle recalls and be able to proficiently educate customer on timing and release of recall repair.
Requirements:
Great Customer Service Skills & Motivation to be Successful Excellent phone presence Be Able to Create and Maintain Customer Relationships Strong Computer & Phone Skills (REYNOLDS, Outlook, Excel) Prior Sales, Call Center, or BDC Experience
PREFERRED
Great Communication Skills Able to multi-task Bi-lingual is always a plus!
Team Player Job Type:
Full-time Pay :
From $16.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance
Schedule:
8 hour shift (9am-6pm) Monday to Saturday 1 day off during the week
Supplemental Pay:
Bonus opportunities
Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred)
Work Location :
In person
Job Type:
Full-time Pay:
$30,000.00 – $40,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance
Schedule:
8 hour shift Monday to Friday Weekends as needed
Supplemental Pay:
Bonus opportunities Application Question(s): Do you have experience in the Automotive Industry?
Experience:
BDC :
1 year (Preferred) Ability to
Commute:
Cumming, GA 30040 (Required)
Work Location:
In person
