Bilingual Customer Support SpecialistNew Position Available In Fulton, Georgia

New
Bilingual Customer Support Specialist
Atlanta, GA About ChildPlus ChildPlus is the original and most widely used Head Start data management system. ChildPlus Software, a Procare Solutions company, has been focused on making the best Head Start software available since 1985, offering top-notch support and multiple training options with a dedication that can’t be beat. Based in Atlanta, Georgia, ChildPlus Software’s goal is to simplify the day-to-day challenges of Head Start and early education operations with outstanding software, service, and support. A little about the role… The Bilingual Customer Support Specialist is a caring, enthusiastic, customer-centric, professional, organized individual that possesses exceptional problem-solving and analytical skills. Bilingual Spanish/English candidates are strongly encouraged to apply.

Schedule:

Monday – Friday 8:30 AM to 5:30 PM What you’ll do: Primarily responsible for delivering service and support to clients via telephone, e-mail, chat, and appointments
Communicate professionally and effectively in client interactions Provide technical assistance and guidance in all aspects of the software Ask probing questions to obtain an accurate understanding of client’s needs Research and provide possible solutions by using analytical, problem-solving, departmental resources, and organizational skills
Troubleshoot and escalate all potential issues appropriately Accurately document all internal and external communications in a timely manner Review open cases daily and complete follow-up weekly Conduct peer reviews and peer audits as needed Provide backup reception duties for phone, email, appointments, and chats as needed Follow all departmental processes and procedures Perform additional office, documentation, customer service, and special project tasks as required Our ideal candidate will have: Strong interpersonal, relationship building and active listening skills
Ability to multi-task, set priorities, and manage time effectively while providing outstanding customer service Flexible, detail-oriented, self-starter that is a highly motivated quick learner Must possess exceptional communication, analytical, problem-solving, and organizational skills. Ability to handle complex/stressful situations with a high level of professionalism Strong team orientation with a focus on collaboration Bachelor’s Degree preferred OR equivalent work experience Excellent verbal and written communication skills
Familiarity with client ticketing systems, VOIP, appointment, video, and chat software
Experience with SQL, DevExpress, collaboration, data visualization, messaging, API, and integration tools Technical writing experience Knowledge of Head Start/Early Head Start Experience using ChildPlus Why ChildPlus?

Excellent comprehensive benefits packages including:

medical, dental, & vision plans
HSA option with employer contributions
Vacation time, holidays, sick days, volunteer & personal days
401K Plan with employer match and immediate vesting
Employee Stock Purchase Plan
Employee Discount Program
Medical, Dependent Care, and Transportation FSA Plans
Company paid Short and Long-Term disability and Life Insurance
Tuition Reimbursement and continued Professional Development
Fast paced, high energy workplace environment in prime downtown location
Regular company provided meals Location This position is based in our Atlanta, GA office. We are currently in a flexible hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Atlanta, GA office a few days a week. Create a Job Alert Interested in building your career at Procare Solutions? Get future opportunities sent straight to your email. Create alert