Bilingual Spanish Customer Service Representative *REMOTE* Atlanta, GA Position Available In Fulton, Georgia

Bilingual Spanish Customer Service Representative

• REMOTE
• Atlanta, GA 3.5 3.5 out of 5 stars Atlanta, GA 30309

Remote Role:

Bilingual /Spanish customer service

Location:

Atlanta, GA 30309.(REMOTE)

Duration:

6 months

Pay Rate:

21.00 to $22.29hr Job Summary The purpose of this position is to handle complex customer questions, complaints, billing inquiries, emergency and customer inquiry calls ensuring the safety of the customer with one call resolution within multi-jurisdictional and multi-functional customer contact teams in support of Gas regulated and deregulated utilities. The incumbent will also receive and respond to mail, fax, email correspondence and complaints with the highest degree of professionalism in a timely and proficient manner. The incumbent is responsible for taking actions to minimize risk and to ensure liability of the company is secure with each interaction. The incumbent works in a high volume, fast paced, and multi-tasking environment and takes ownership of commercial and residential customer requests (i.e., leaks, gas outages, work requests, etc.). Incumbents are responsible for regulatory compliance and compliance with work policies, practices, and procedures.

Functional Expertise:

Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, authorize extensions, and make arrangements for payment of past due bills, final bills, and returned checks. Process on-line orders, turn-on, turn-off, reconnect and transfers for Virginia Natural Gas, Atlanta Gas Light, and Chattanooga Gas markets. Respond to service policies, rate questions, and billing inquiries. Update and maintain customer information. Answer Business Support Line Adhere to established policies, procedures and quality standards for work performed. Coordinate work requests with appropriate departments and service centers. Perform accounting functions related to orders, adjustments, and corrections. Report service disruptions (i.e., system outages and technical issues) Effectively transfer misdirected customer requests to appropriate department. Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking. Determine documentation requirements; review and maintain hard copies when necessary. Provide information related to outside assistance and other options. Prepare emergency, priority and orders (i.e., leaks, no gas, low/high pressure, emergency locates, meter changes and miscellaneous orders). Report on non-emergency service activities (i.e., errors, calls, emails, complaints and call trends). Investigate and probe to ensure clarity and that customer’s request are satisfied according to emergency policies and procedures. Work with various internal departments (i.e., Credit and Collections, Legal) on preparing itemized statements for bankruptcies and researching and compiling documentation needed for court cases the company has been subpoenaed.

Education, Certifications/Licenses Required:

High School Diploma or GED Preferred:

BA/BS degree Bilingual (fluent)

Related Work Experience:

Required:

Availability to work flexible schedule and independently 1-2 years’ experience in a utility or call center or Equivalent academic/education and work experience Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions.

Visit https:

//dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Types:

Full-time, Contract Pay:

$21.00 – $22.29 per hour Expected hours: 8 per week

Shift:

Day shift Morning shift

Education:

High school or equivalent (Required)

Experience:

Bilingual:

3 years (Required)

Spanish:

2 years (Required) Energy industry : 2 years (Preferred)

Utility :

2 years (Preferred)

Manufacturing:

2 years (Preferred)

Work Location:

Remote